Team Lead: Data Administration – Amendments & Deletes

• This role directly supports the operational stability and compliance posture of the organisation. As outlined in the job profile, the Team Lead:
• Manages, coordinates, and monitors all incoming data amendments and delete requests, ensuring accuracy and timeous processing across multiple data pipelines.
• Ensures compliance with strict SLA requirements including 18-day dispute resolution, validated data corrections, and judgement updates.
• Oversees legally sensitive processes such as judgement rescissions, paid up judgments, Identity/Passport Number merges, Name changes, CIPC updates, debt counselling case management, and credit provider disputes.
• Maintains crucial internal controls, reporting, audit ready documentation, and quality standards.
• Leads and develops the Data Amendments and Deletes team, providing direction, resource planning, coaching, and performance management.

 

 

• 3+ years data processing experience in financial services.
• 3+ years customer service experience and 1 year people management experience.
• Demonstrated expertise in data amendments, dispute resolution, judgement management, and bureau related processes.
• Strong proficiency in MS Office.
• Basic SQL capability is desirable but not essential. 
• A leader capable of providing direction, stability, planning, coaching, and performance oversight.

Our uniqueness is that we celebrate yours. Experian's culture and people are important differentiators. We take our people agenda very seriously and focus on what matters; DEI, work/life balance, development, authenticity, collaboration, wellness, reward & recognition, volunteering... the list goes on. Experian's people first approach is award-winning; World's Best Workplaces™ 2024 (Fortune Top 25), Great Place To Work™ in 24 countries, and Glassdoor Best Places to Work 2024 to name a few. Check out Experian Life on social or our Careers Site to understand why.

Experian is proud to be an Equal Opportunity and Affirmative Action employer. Innovation is an important part of Experian's DNA and practices, and our diverse workforce drives our success. Everyone can succeed at Experian and bring their whole self to work, irrespective of their gender, ethnicity, religion, colour, sexuality, physical ability or age. If you have a disability or special need that requires accommodation, please let us know at the earliest opportunity.

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