Job Title: Patient Access Manager
Full-Time Exempt Direct Hire
Remote in the United States (must be able to work EST, eastern time zone hours)
Target Salary: $75,000-95,000

We’re a fast-growing, fully remote healthcare organization on a mission to improve access to care—and we know our people make that possible. As we expand, we are adding a new role to our team. We are seeking a Patient Access Manager who will lead and scale the Patient Access function to ensure timely, accurate, and patient-centered access to care. This role provides strategic and operational leadership over patient access workflows including insurance verification, prior authorization, scheduling readiness, support and front-end revenue integrity.

About Expressable

Expressable is a virtual speech therapy practice on a mission to transform care delivery and expand access to high-quality services, serving thousands of clients since our inception in late 2019. We are passionate advocates of parent-focused intervention. Our e-learning platform contains thousands of home-based learning modules authored by our clinical team, helping SLPs empower caregivers to integrate speech therapy techniques into their child’s daily life and improve outcomes. Our mission is to set a new standard in speech therapy by making every caregiver a champion of their loved one’s success. We envision a world where everyone can fulfill their communication potential.

The Patient Access Manager is responsible for overseeing a team of Patient Access Specialists that support patients across the entire journey from online enrollment to initial evaluation to recurring sessions and ongoing support. The role of the Patient Access Manager is to ensure individual and team metrics are consistently met and that Expressable’s client facing non-clinical team members are successfully supporting patients through their entire care experience.

WORK AUTHORIZATION: We are interested in every qualified candidate who is eligible to work in the United States. However, we are not able to sponsor visas at this time.

What You Would Be Doing at Expressable

• Lead and manage the day-to-day operations of the Patient Access team/call center, ensuring timely, accurate completion of insurance verification, authorization, support, onboarding, and financial clearance workflows.Monitor team performance against SLAs, quality standards, and productivity targets, including authorization turnaround time, verification accuracy, conversion readiness, cancel rates, client satisfaction, and financial clearance timelines.

• Develop, analyze, and communicate daily, weekly, and monthly performance reports; translate data trends into actionable improvement plans that address gaps through coaching, process clarification, and workflow adjustments.

• Serve as an escalation point for complex patient access issues, supporting Supervisors and independent contributors in resolving high-impact or time-sensitive cases.

• Ensure consistent application of standardized workflows, documentation practices, and compliance requirements (HIPAA, PCI, payer rules).

• Partner cross-functionally with all teams to resolve access-related barriers and prevent delays in care or reimbursement.

• Identify recurring issues or inefficiencies in patient access workflows and collaborate with leadership to recommend practical improvements.

• Provide structured onboarding, daily operational guidance, and ongoing skill development for new and existing Patient Access staff. reinforcing service, accuracy, and documentation standards.

• Maintain appropriate staffing coverage and workload balance to support volume fluctuations and service expectations.

• Contribute operational insights, metrics, and frontline feedback to leadership to support decision-making and continuous improvement.

What You Bring to Expressable

Education

• Bachelor’s degree in healthcare administration, business, or a related field or equivalent combination of education and experience.
  

Experience

• More than 5 years of experience in patient access, healthcare operations, revenue cycle, or related healthcare administrative functions.

• More than 3 years of people management experience, including direct supervision of frontline staff.

• Demonstrated success managing teams in high-volume, metrics-driven healthcare call center environments, including workforce planning, quality monitoring, escalation management, and service level optimization.

• Experience overseeing insurance verification, prior authorization, and front-end revenue workflows.

• Experience in telehealth, multi-state healthcare, or remote operations strongly preferred.
  

Technical Skills

• Strong proficiency with EHR/CRM systems, payer portals, and workflow management tools.

• Comfort analyzing operational metrics, dashboards, and performance trends.

• Working knowledge of insurance concepts, authorization requirements, billing workflows, and payer rules.

• Strong written and verbal communication skills, including the ability to communicate complex information clearly to diverse stakeholders.

• Ability to balance operational detail with strategic perspective.

KEY COMPETENCIES

In addition to the competencies associated with our core values of empowerment, integrity, innovation, collaboration, and diversity, the Director of Continuous Improvement should possess the following key competencies.

• People Leadership & Development: Builds strong, accountable teams through coaching, feedback, and clear expectations. Creates psychological safety while maintaining high standards.

• Operational Excellence: Owns outcomes across Patient Access workflows. Anticipates issues, manages risk, and ensures consistent execution in a fast-paced environment.

• Strategic Problem-Solving: Uses data and frontline insights to identify root causes, prioritize initiatives, and drive sustainable improvements.

• Cross-Functional Influence: Partners effectively across departments, aligning Patient Access priorities with clinical, financial, and operational goals.

• Compliance & Integrity: Demonstrates strong judgment and vigilance in maintaining regulatory compliance, data security, and ethical standards.

Physical Requirements and Work Environment

This is a sedentary, remote position that primarily involves working at a computer or tablet for telecommunications and documentation. The role requires the ability to remain seated for extended periods, operate standard office equipment, communicate effectively via video and audio platforms, and review electronic information. Occasional light lifting of up to 10 pounds may be necessary. Work is performed in a home office environment with minimal exposure to environmental hazards.

Why Join Us?

• Exceptional paid time off policies that encourage and support life balance, including a winter break.

• 401k matching to ensure our staff have what they need to enjoy their retirement

• Health insurance options that ensure well being for the whole person and their family

• Company paid life, short-term disability, and long-term disability coverage

• Remote work environment that strives for connectivity through professional collaboration and personal connections

NOTE

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.

More about Expressable

Expressable values people. From the technology we develop, the services we provide, and the culture we maintain, Expressable cares about the experience of our employees, clients, and prospects. We intentionally create and sustain supportive environments in which everyone - clients, caregivers, speech-language pathologists, and team members - can achieve their highest potential.

We believe that building trusting and collaborative relationships is paramount to delivering quality care so we operate with the highest levels of honesty, transparency, and accountability as individuals and a collaborative team. We believe that transforming therapy happens through the steady and iterative problem solving of an interdisciplinary team.

Expressable is an equal opportunity workplace. We celebrate and embrace diversity and are committed to building a team that represents a broad tapestry of backgrounds, perspectives, and skills.

Expressable is committed to the full inclusion of all qualified individuals. In keeping with our commitment, Expressable will take the steps to ensure people with disabilities are provided reasonable accommodations. Accordingly, if reasonable accommodation is required to fully participate in the job application or interview process, to perform the essential functions of the position, and/or to receive all other benefits and privileges of employment, please contact us at [email protected].

E-Verify

Federal law requires all employers to verify the identity and employment eligibility of all persons hired to work in the United States. Expressable participates in E-Verify.

E-Verify Participation Poster

E-Verify Right to Work Poster