Position Summary

ExtraHop’s Solutions Architecture team is very different from many other post-sales services practices—our focus is squarely on customer outcomes and long-term success, not on accruing billable hours. As a member of our Solutions Architecture team, you’ll play a critical role in the success of our customers, products and position in the marketplace. Working within our UK practice, you will collaborate closely with customers to understand their security objectives, translate those objectives into actionable technical strategies, and deliver solutions that demonstrate tangible value.

Our Architects tackle the most difficult business and technology problems across a vast array of industries and technologies. As a Solutions Architect at ExtraHop, you will never be bored again.

Key Responsibilities

• Design and develop advanced GUI layouts for data visualization and analysis.
• Create sophisticated Trigger Scripts using Javascript for custom data analysis tailored to customer requirements.
• Develop intermediate-level external REST API integrations; build custom tooling using Python and JavaScript-based APIs to extend platform functionality.
• Apply a solid understanding of networking principles, particularly application transaction flows, to support customer business outcomes.
• Profile industry-specific applications across a broad range of verticals; produce technical assets and written collateral to support product improvement and marketing initiatives.
• Analyse customer network topologies and application stacks; develop strategies to acquire high-value data from the wire.
• Profile industry-specific applications across a broad range of verticals; create technical assets and written collateral to support product improvement and marketing efforts.
• Conduct root cause analysis of high-profile technology incidents and advise customers on resolution pathways.
• Develop custom signatures using specific or generic indicators-of-compromise
• Create rich data visualizations to support tactical investigations and inform strategic objectives.
• Build automated tooling to streamline repeatable processes and maximize time spent on higher-value, intelligent solutions.
• Provide intelligence and analytical data to support, and guide, threat hunting activities.
• Deliver hands-on enablement sessions with key customer stakeholders and technical personnel.
• Create solutions that decrease mean-time-to-investigate in incident response processes.

Required Qualifications

• 6-8 years of relevant cyber-security experience with commensurate experience in networking technologies.
• BS degree in a relevant discipline, or equivalent education and practical experience.
• Demonstrable experience in customer-facing roles; strong interpersonal and communication skills.
• Solid understanding of core networking principles (layers 2 through 4 of the OSI model) and application protocols (HTTP, SQL, CIFS/NFS, HL7, Memcache, DNS).
• Familiarity with internet-worked application principles and related technologies (HTTP, databases, caching, distributed systems, etc).
• Working knowledge of security tools and frameworks, including Intrusion Detection Systems, SIEM, Endpoint Protection, MITRE ATT&CK framework.
• Experience in incident response, threat hunting, and vulnerability validation.
• Proficiency in scripting languages, particularly Python and JavaScript.
• Excellent written communication skills, with the ability to produce clear technical documentation and customer-facing materials.
• Self-motivated with a strong sense of ownership and drive to shape and grow a regional practice.