Infrastructure Engineer

ABOUT FATHOM

We think it’s broken that so many people and businesses rely on notes to remember and share insights from their meetings.

We created Fathom to eliminate the needless overhead of meetings. Our AI assistant captures, summarizes, and organizes the key moments of your calls, so you and your team can stay fully present without sacrificing context or clarity. From instant, searchable call summaries to seamless CRM updates and team-wide sharing, Fathom transforms meetings from a source of friction into a place for alignment and momentum.

We started Fathom to rid us all of the tyranny of note-taking, and people seem to really love what we've built so far:

🥇 #1 Highest Satisfaction Product of 2024 on G2

🔥 #1 Rated on G2 with 4,500+ reviews and a perfect 5/5 rating

🥇 #1 Product of the Day and #2 AI Product of the Year

🚀 Most installed AI meeting assistant on both the Zoom and HubSpot marketplaces

📈 We’re hitting usage and revenue records every week

We're growing incredibly quickly, so we're looking to grow our small but mighty team.

Role Overview:

We are looking for an SRE who is passionate about leveraging data and automation to drive a highly dynamic infrastructure. The role is a unique blend of infrastructure and internal tooling to reduce friction at every step of delivering an amazing customer experience.

As part of our team, you'll play a pivotal role in scaling our infrastructure, reducing toil through automation, and contributing to our culture of innovation and continuous improvement.

What you’ll do:

• By 30 Days:

  • Use your observability background to help scale our existing tools to new heights as we continue to grow the platform.

  • Enhance our existing automation for scaling our infrastructure and improve the development experience.

• By 90 Days:

  • Play a key role in continuing to diversify and scale our platform across additional regions.

  • Evaluate options to replace our existing real-time data pipeline for enhanced multi-regional capabilities.

  • Provide platform support to all of engineering, using data-driven decision-making.

• By 1 Year:

  • Work with engineering to re-evaluate what observability means for the Fathom platform, and drive improvements to remove friction

  • Help us design and implement improvements to our elastic multi-regional storage platform.

  • Drive platform improvements to enhance reliability and efficiency

Requirements:

Hard Skills:

• Proficiency with and preference for Infrastructure as Code / GitOps tooling.

• Foundation in Observability best practices and implementation.

• Experience in a SaaS or PaaS environment.

• Experience with Google Cloud Platform (GCP) and Google Kubernetes Engine (GKE), including proficiency with GCP/GKE networking

• Familiarity with our tech stack: Message Queues, Prometheus, ClickHouse, ArgoCD, Github Actions, Golang. (Ruby / Rails is a bonus)

Soft Skills:

• Curiosity-driven with a focus on delivering results.

• A generalist mindset with the ability to dive deep into a wide range of challenges.

• Resilience and an ability to grind through complex problems.

• Openness to disagreement and commitment to decisions once made.

• Strong collaborative skills, with the ability to explain complex insights in an accessible manner.

• Independence in managing one’s workload and priorities.

What You'll Get:

• The opportunity to shape the dynamic platform of a growing company.

• A role that balances scaling infrastructure, enabling development teams, and internal tooling development

• A chance to work with a dynamic and collaborative team.

• Competitive compensation and benefits.

• A supportive environment that encourages innovation and personal growth.

Join Us:

If you're excited to own the data journey at Fathom and contribute to our mission with your analytical expertise, we would love to hear from you. Apply now to become a key player in our data-driven success story.