Job Summary
The Director, Enterprise Process Improvement is responsible for driving utilization, prioritizing projects and driving operational process improvement engagements across the organization. This position partners with leadership and cross-functional teams to optimize company processes, eliminate waste, and support scalability.
Duties and Responsibilities
Leadership
- Develop and execute an enterprise-wide process improvement strategy
- Develop, implement, and monitor KPI’s to track team performance, company efficiency and report benefit realization
- Drive a culture of continuous improvement by developing enterprise-wide toolsets, create strong organizational relationships, and delivering on process improvement engagements
- Advise executive leadership on operational efficiency opportunities
- Prioritize engagements that maximize organizational value through an effective enterprise governance process
- Drive best practices across team through leadership and coaching, stakeholder education, and project guidance
Hands-On Execution
- Design and implement future-state processes using innovative problem solving stragites, applying qualitative and quantiative measures to reduce waste, minimizing handoffs, and improving quality
- Analyze organization business needs, working with SME's and users to discuss solutions and develop a plan
- Identify and evaluate automation opportunities leveraging RPA, AI, and emerging technologies
Experience and Education Requirements
- Bachelor's degree or equivalent experience required
- 10+ years' experience in business strategy or process improvement projects
- 5+ years’ experience leading high performing teams
- Practical application of Lean/Six Sigma and/or TQM process evaluation
- Proven track record of personally executing complex process improvement initiatives while developing others
- Certification in either Lean or Six Sigma
- Agile certification a plus
Knowledge, Skills & Abilities
- Ability to prioritize work and delegate effectively while maintaining accountability for both personal and team deliverables
- Demonstrated success influencing cultural change
- Ability to overcome resistance to change (create win-win situations), and get work done through others to effect positive change and to generate sustainable improvements
- Proven project management and facilitation skills with ability to lead by example
- Strong interpersonal skills and ability to mentor and develop others
- Exceptional time management skills to balance hands-on project work with leadership responsibilities
- Strong verbal and written communication skills with ability to influence at all levels
- Analytical and conceptual thinker; flexible approach; discretionary effort; organizational commitment; customer service orientation; innovation; and focus on teamwork
- Ability to translate large amounts of data into useful information and actionable items
- Advanced with Microsoft Office Suite, including PowerPoint, Visio, Word, Excel, Project and SharePoint
Other Requirements
- Perform other functions, duties and projects as assigned
- Regular and punctual attendance
- Some travel may be required (less than 10%)
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Additional Information
Work Environments
F&G believes in an employee-centric flexible environment, which is why we offer the ability for in-office, hybrid and remote work arrangements. During the hiring process, you'll work with your leader to decide what works best for your role.
F&G complies with federal and state disability laws and makes reasonable accommodations for applicants and candidates with disabilities, unless such accommodation would cause an undue hardship for F&G. If reasonable accommodation is needed to participate in the job application or interview process, please contact [email protected].
Join our employee-centric hybrid work environment: F&G Careers
About F&G
Since 1959, Fidelity & Guaranty Life Insurance Company (F&G) has offered annuity and life insurance products to those who are seeking security in retirement and protection during life’s unexpected events.
As a national Top Workplace1, an Iowa Top Workplace2 and a proud equal opportunity employer, F&G team members are empowered, collaborative, dynamic and authentic. We believe that by embracing these values, we will continue to build and strengthen the company while continuing to be a great place to work.
1Top Workplaces USA 2022 – 2023
2Des Moines Register Top Workplaces 2018 – 2022
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