This Role

Lead Paralegals own attorney relationships, client communications, and the smooth progression of cases from sign-up to resolution. You’ll be the primary point of contact for both firms and clients, coordinating with the broader Legal Ops team to keep every case moving efficiently while ensuring the client experience is exceptional. You’ll provide regular updates, anticipate and remove bottlenecks, and ensure attorneys always have case information a their fingertips.

You Will:

• Serve as the primary liaison between Finch, attorneys, and clients

• Maintain proactive communication with clients throughout treatment and the case lifecycle

• Provide detailed case status reports and updates to attorneys and firms

• Work with case managers, intake specialists, and demand reviewers to coordinate case progress

• Identify and resolve delays or issues before they affect outcomes