Legal Intake Specialist (Bilingual English/Spanish) - 12PM-10PM EST

About Finch

Our mission is to make justice radically more accessible to every American household.

We combine expert operators with purpose-built AI to automate the admin work of consumer law and put clients first by handling intake, claim opening, medical records, police reports, lien management, demands, and everything in between.

Since launching in April 2025, we’ve raised a $20M Series A backed by Sequoia, Redpoint, and the founders & CEOs of DoorDash, Ironclad, and Digits and are running pre-litigation for over 125 of the highest-volume personal injury firms across the country.

Explore life at Finch for more.

This Role:

Intake Specialists are the first voice potential clients hear from Finch. You’ll build trust in minutes, qualify cases, and ensure every eligible client signs quickly and seamlessly. This 24/7 team is the front line of Finch’s client experience.

The Schedule:

• Monday - Friday, 12:00PM - 10:00PM EST

You Will:

• Answer inbound calls for multiple Law Firms with empathy and professionalism

• Qualify cases and confirm eligibility using defined criteria and an understanding of personal injury cases

• Guide clients through the sign-up process and secure retainers

• Hand off cases to attorneys and lead paralegals with complete and accurate information

• Maintain responsiveness as a key builder of trust with every partner