Receptionist

About Finch

We believe every American household deserves access to counsel in life’s biggest moments. At Finch, we’re building the infrastructure to make justice radically more accessible. Our modern approach to consumer law automates the admin work and puts clients first, starting with personal injury.

Since launching in April, we’ve grown 10x and are now powering pre-litigation for top law firms across the country. We combine expert operators with purpose-built AI to handle intake, claim opening, medical records, police reports, lien management, demands, and everything in between.

We’re backed by Sequoia, Redpoint, and the founders & CEOs of generational companies like DoorDash, Ironclad, and Digits. We’re rebuilding how the law serves everyday Americans from first principles, and we’re hiring exceptional operators to help us scale it nationwide.

This Role

Receptionists at Finch are the first voice clients and vendors hear when contacting the law firms we support. You represent each firm directly, answering calls on their behalf and ensuring every inbound communication is handled with professionalism, accuracy, and genuine warmth.

You’ll serve as the front desk for dozens of law firms—creating a friendly, compassionate experience for callers who may be stressed, confused, or dealing with difficult circumstances, while routing requests efficiently and accurately. This role is critical to preserving each firm’s reputation and delivering a seamless, white-labeled client experience.

You Will

• Answer inbound phone calls and messages on behalf of multiple law firms, representing each firm accurately, kindly, and professionally

• Act as the first point of contact for existing clients and vendors, setting a calm, friendly tone that helps callers feel heard and supported

• Ask thoughtful, focused questions to understand the purpose and urgency of each call or message

• Route calls to the appropriate case managers or legal staff, ensuring messages are delivered even when transfers go to voicemail

• Document and summarize inbound communications clearly and consistently so legal teams have full context

• Maintain responsiveness and reliability as a core builder of trust between law firms and their clients