Are you a tech-savvy individual with a strong background in JavaScript and a passion for web technologies? Do you enjoy working closely with customers, leveraging your expertise to diagnose and resolve complex technical issues? If so, we have the perfect opportunity for you! As a Customer Success Engineer at Fingerprint, you'll be an integral part of our Customer Success team. Reporting directly to the Senior Director of Customer Success, you will be instrumental in providing personalized support and technical guidance to our valued customers, ensuring their long-term success.

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Key Responsibilities:

• Guide and assist customers in the seamless integration of our APIs into their web and mobile applications.
• Collaborate with the development team to ensure smooth onboarding and provide technical expertise during the integration process.
• Serve as the primary technical point of contact for our customers, addressing their inquiries, troubleshooting issues, and providing effective solutions.
• Conduct a thorough analysis of internal logs to identify and troubleshoot customer issues.
• Proactively monitor API usage and performance to identify and resolve potential issues before they impact customers.
• Utilize your expertise in JavaScript to craft sample code snippets and offer tailored recommendations to optimize customer integrations.
• Develop automation scripts for API testing, validation, and monitoring processes.
• Conduct training sessions and webinars to educate customers on best practices for using our APIs effectively.
• Create and maintain comprehensive documentation to facilitate self-service support for customers.
• Build strong, long-lasting relationships with customers, understanding their unique needs, and ensuring their success with our API product.
• Work closely with Customer Success Managers to onboard, retain and grow customers
• Act as a liaison between customers and our product development team, gathering valuable feedback and insights to drive continuous product improvement.

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Qualifications:

• Bachelor's degree in Computer Science, Engineering, or a related technical field.
• Proven 6-10 years of experience in a customer-facing role, preferably as a Customer Success Engineer or Technical Support Engineer, with a focus on API products.
• Strong proficiency in JavaScript, with a demonstrated ability to create and maintain automation scripts.
• Solid understanding of API concepts, RESTful architecture, and web services.
• Prior experience with API testing tools and frameworks is a plus.
• Prior experience with mobile app development is a plus.
• Prior experience with SQL is a plus.
• Excellent problem-solving and debugging skills, with an analytical approach to troubleshooting.
• Outstanding communication and interpersonal skills, with the ability to communicate technical concepts effectively to diverse audiences.
• Self-motivated, proactive, and able to work independently as well as collaboratively within a team.
• Role requires proficiency with macOS and comfort working fully remotely using tools such as Slack, Google Workspace, and Zoom.

Location Preference: Remote, Preference for candidates located in the US as travel may be required to visit clients on site.

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Compensation & Transparency

For US-based employees, the cash base compensation range for this role is $120,000 – $150,000 + 20% Bonus (OTE $144,000 - $180,000). We set standard ranges for all US roles based on function, level, and geographic location, benchmarked against similar stage growth companies. To comply with local legislation and provide greater transparency, we share salary ranges on all job postings. However, these ranges are specific to the hiring location and may differ within or outside the US.