Solutions Engineer- EMEA
•NetBox Labs· 4h
🎧 Support⏰ Full-time📈 Mid Level💰 £75k-110k🇬🇧 London, UK
4h ago
Finyard·29 days ago
At Finyard, we’re a global team of engineers, data scientists, marketeers, and financial experts, passionate about technology and innovation. We’re all about bringing revolutionary software services to people all around the world, and have been since 2018.
Our mission is to innovate by launching modern software solutions in the FinTech space, giving users around the world simpler and quicker ways to transact and manage their investments. We are committed to ensuring every product we release is in service of our users, so that as we grow, so do they.
How you are going to make an impact 🛠
- Respond to customer inquiries promptly across social media channels (Instagram, Facebook, TikTok, X/Twitter, LinkedIn), as well as email and live chat, ensuring a consistent brand tone and high-quality support
- Monitor comments, DMs, mentions, and reviews, providing accurate guidance, de-escalating negative interactions, and flagging sensitive cases according to internal guidelines
- Collaborate with internal teams (Customer Support, Marketing, Product, Sales, Tech) to resolve complex issues and escalate bugs/incidents
- Follow up with customers proactively in threads and private messages to confirm resolution and improve satisfaction
- Troubleshoot and investigate reported issues by gathering context, reproducing basic problems, and passing clear summaries to the relevant team
Discover your Fit 🪄
Experience in fintech (forex/crypto)
Experience in SMM support or SMM management is a huge plus
1+ years of online customer support experience
Excellent written and oral English
Excellent interpersonal and communication skills
Ability to manage or navigate stressful situations
Experienced with using customer service software, tools and databases
Conditions of work:
Shifts are 2/2
We are ready to provide for you
! Please provide cv in English !