Service Operations Analyst
โขThe Missing Linkยท 19h
๐ท๏ธ Data Scienceโฐ Full-time๐ Mid Level๐ฎ๐ณ Pune, India
19h ago
Fireworkhqยท3 months ago
About Firework
Join Firework โ Where Innovation Meets Impact
Firework is redefining the future of commerce as an AI and video commerce company โ combining cutting-edge technology, an exclusive network of enterprise brands and retailers, and a first-mover position to win the agentic commerce race.
We've built the world's most advanced and largest video commerce platform, trusted by global brands and leading retailers. But we're more than software โ our compounding network effect grows stronger with every partner we add, bringing the energy of in-store experiences online and transforming how businesses engage, convert, and build lasting customer relationships at scale.
Having raised over $235M to date, led by investors such as SoftBank Vision Fund 2, and operating at global scale, we offer unparalleled opportunities to solve complex challenges and drive meaningful impact in the future of connected commerce.
If you're curious, ambitious, and energized by big ideas โ Firework is the place to grow, lead, and shape what comes next. Together.
Summary
We are seeking a highly creative, technically-fluent, forward-thinking AI Livestream Specialist to design and deliver next-generation livestream experiences powered by generative AI. This role sits at the intersection of content production, AI, and commerce - combining storytelling, real-time production, and AI-driven innovation to create engaging, high-quality, and scalable content. You will play a key role in shaping how audiences connect with brands through immersive, data-informed livestream experiences.
This role will also own key parts of the content lifecycle, including script writing, AI-assisted script QA, content quality assurance, and post-production editing, ensuring all outputs meet a high bar for brand quality, accuracy, and performance.
Design, plan and execute dynamic livestream experiences leveraging generative AI tools for real-time graphics, scripts and interactive audience engagement
Collaborate cross-functionally with marketing, creative, product and technical teams to develop compelling content strategies aligned with brand and business goals
Write, structure, and refine scripts for livestreams and AI-generated content, optimizing for clarity, engagement, and conversion
Leverage AI tools to generate, iterate, and scale script variations across formats and audiences
Perform script QA and validation using AI and manual review, ensuring tone consistency, factual accuracy, and brand alignment
Review, refine, and perform quality assurance on AI-generated content (video, copy, and interactive elements) prior to publishing
Edit and enhance content in post-production, including video trimming, sequencing, overlays, and optimization for distribution channels
Analyze content performance and engagement metrics to continuously improve scripts, content quality, and audience impact
Stay on the cutting edge of generative AI and livestreaming trends, proactively bringing new ideas and innovations to the team
3+ years experience in AI-powered content creation, livestream production, digital media, or creative technology
Proven experience producing and managing livestreams, ideally in e-commerce, media, or digital content environments
Strong knowledge of script writing, storytelling, and content structuring for digital/video formats
Experience using AI tools for script generation, editing, and QA workflows and ability to review and elevate AI-generated outputs for quality, accuracy, and brand voice
Technical proficiency with livestreaming platforms and production tools (OBS, streaming software, APIs, etc.) including experience with video editing and post-production tools
Data-driven mindset with the ability to interpret analytics and develop creative solutions into actionable improvements
Exceptional storytelling instincts and a strong sense of audience engagement and digital trends
Ability to thrive in a fast-paced, highly collaborative environment managing multiple live productions simultaneously
Outstanding communication skills comfortable meeting and strategizing with customers on their creative vision
Fluent in English and Hindi (spoken and written)
Locations
This role is a remote role; however, we are seeking candidates based near Pune, India, who can meet with local clients in person as needed.
Donโt hold back
We understand some candidates may see the above and not apply because they donโt meet all the qualifications. We encourage you to apply anyway; we often find talented candidates that fit many other opportunities we have and look for potential too, not just what you did in the past. As an equal employment opportunity employer, we are a diverse team that strives for an inclusive environment for all. We prohibit discrimination and harassment of any kind based on race, color, sex, religion, sexual orientation, national origin, age, disability, genetic information, pregnancy, or any other protected characteristic as outlined by federal, state, or local laws.