Five9·about 17 hours ago
Join us in bringing joy to customer experience. Five9 is a leading provider of cloud contact center software, bringing the power of cloud innovation to customers worldwide.
Living our values everyday results in our team-first culture and enables us to innovate, grow, and thrive while enjoying the journey together. We celebrate diversity and foster an inclusive environment, empowering our employees to be their authentic selves.
We are looking for a Director of Corporate Communications to own the strategy and execution of Five9's communications across three audiences — the press and external market, our customers, and the broader public. Reporting to the Senior Director, Corporate Marketing, this leader sets the company's external communications approach end to end: the corporate narrative, the media and public relations motion, executive and thought-leadership communications, corporate social media, and the corporate and crisis communications that reach customers when news breaks.
This is a function-leader role, not a single-channel one. The Director will personally lead the external motion - media relations, executive voice, and the corporate narrative - while directing the social media and customer communications functions beneath them. Social media comes with an established team member already in seat, with room to grow the team as customer corporate and crisis communications formalize over time.
The right candidate is a communicator with judgment, not just output. They can write the press statement, brief the executive, and steady the room during an incident and they know which of those a given moment calls for. They partner with Marketing, the Customer and Support organizations, People, Legal, and the executive team to make sure that what Five9 says is accurate, consistent, and lands the same way whether it is read by a reporter, a customer, or the broader public.
Two boundaries are worth naming up front. Industry Analyst Relations sits with Product Marketing at Five9, given how product-centric the CX analyst community is, and remains there. Investor Relations sits with Finance. This role owns the corporate voice to press, customers, and the public and partners closely with both of those functions rather than absorbing them.
Key Responsibilities
Communications Strategy & Corporate Narrative
Media & Executive Communications
Social Media Communications
Customer Corporate Communications
Crisis & Issues Management
Team & Function Leadership
Candidate Requirements and Experience
Work Location: This role is fully remote for candidates who reside outside the 30 mile radius of one of our offices. For candidates who reside within a 30 mile radius of one of our offices, this role is Hybrid and would require 3 days a week (T, W, TH) in office.
As part of our continued commitment to diversity, equity, and inclusion, Five9 supports pay transparency during the entire recruitment process. Actual compensation packages are based on several factors that are unique to each candidate including, but not limited to: skill set, depth of experience, certifications, and specific work location. The range displayed reflects the minimum and maximum target for new hire salaries for the job across the United States. Your recruiter can share more about the specific compensation package during your hiring process.
Additionally, the total compensation package for this position may also include an annual performance bonus, stock, and/or other applicable incentive compensation plans.
Our total reward package also includes:
All compensation and benefits are subject to the requirements and restrictions set forth in the applicable plan documents and any written agreements between the parties.
Five9 embraces diversity and is committed to building a team that represents a variety of backgrounds, perspectives, and skills. The more inclusive we are, the better we are. Five9 is an equal opportunity employer.
View our privacy policy, including our privacy notice to California residents here: https://www.five9.com/pt-pt/legal.
Note: Five9 will never request that an applicant send money as a prerequisite for commencing employment with Five9.