Client Account Manager - Digital Consultancy

Step into a senior consulting role where your technical expertise is valued, your perspective influences decisions and your work shapes how digital performance is delivered for a diverse client portfolio.

We represent a leading independent digital consultancy known for solving complex challenges across performance media, analytics and marketing technology. The team works with organisations who value clear thinking, transparency and a technically grounded approach to decision making.

This is a consultancy that earns its reputation through depth, not volume. The work is varied, the problems are interesting and experts are trusted to be in the room.

The Company

Our client partners with brands, independent agencies and enterprise teams to improve how they measure, activate and optimise digital performance. Their independence allows them to advise without agenda, build solutions that align to client needs and collaborate in ways that traditional models rarely enable.

With a team of over 20 specialists across Sydney and Melbourne, the culture is built around curiosity, technical excellence and continuous development. People are encouraged to broaden beyond their core channel and contribute to work that spans performance, analytics and marketing technology.

If you enjoy working with smart people who care about the detail and deliver with clarity, you will feel at home here.

The Opportunity

Reporting into senior consulting leadership, you will take ownership of delivery, communication and technical engagement across a portfolio of clients. You will work alongside the relationship lead, ensuring projects progress with momentum and that clients feel informed, supported and confident in the direction of travel.

The role blends solution shaping, stakeholder engagement and structured project management. It is hands on enough to stay close to the work, and senior enough to influence how it is approached.

Key Responsibilities

• Own day to day delivery across performance, analytics and marketing technology projects

• Act as the primary technical point of contact during active engagements

• Lead WIPs, maintain structured documentation and manage delivery cadence

• Diagnose challenges and engage the appropriate internal specialists to resolve them

• Translate complex technical issues into clear, actionable plans for clients

• Shape forward looking updates and quarterly priorities aligned to client goals

• Prepare client facing presentations and value based progress updates

• You are confident responding in real time where possible, rather than acting purely as a conduit to others

This role is for you if

• You want to move beyond pure execution into a consulting role with real delivery ownership

• You thrive working with subject matter experts and contributing your own perspective

• You want influence without layers and the space to shape how work is delivered

This role may not suit you if

• You prefer to operate solely as an account manager without technical involvement

• You are seeking to stay specialised in a single channel

• You are most comfortable in highly structured, process heavy environments

About You

• 5+ years in performance media, programmatic, analytics or related technical digital roles

• Strong grasp of how platforms and data connect across the marketing technology environment

• Capable of discussing delivery challenges with confidence, not just managing escalations.

• Proven experience leading projects, WIPs and multi stakeholder workflows

• Commercially minded, with the ability to articulate value, not just activity

What’s on Offer

• The opportunity to influence work, not just deliver it

• Genuine flexibility (full time or four days)

• A collaborative structure where your voice matters

• Team connection and knowledge sharing that enhances capability

• Exposure to clients and challenges that sharpen expertise

If you’re ready to apply what you know, expand what you can do and shape meaningful outcomes for clients who value clarity, we’d love to hear from you.

At Fulcrum, we celebrate diversity and know that differences help us thrive. We are committed to inclusion and equal opportunities at every stage of the recruitment process. Imposter syndrome can sometimes hold people back - if this role excites you, we encourage you to apply.