At Getlabs, you will:

• Supervise, mentor, and inspire a team of mobile phlebotomists in one or more geographical markets - multi-state!

• Manage complex logistics, including supply chain, distribution, appointment assignment, and routing to ensure maximum efficiency

• Assess work performance and perform appointment reviews for compliance, quality, and safety on a regular basis; accurately report all findings

• Use your attention to detail to ensure accurate record keeping and compliance with all medical protocols

• Act as submit matter expert in phlebotomy; provide hands on guidance with phlebotomy techniques and technical equipment, including centrifuge troubleshooting

• Handle employee grievances and customer service escalations with empathetic leadership, turning challenging interactions into positive outcomes

• Administer disciplinary action as appropriate

• Interview and hire new mobile phlebotomists

• Effectively and efficiently onboard new hires

• Complete new hire and annual competency assessments for team

• Ensure accurate order and patient appointment recordkeeping 

• Lead the interview, the hiring, and onboarding process. Administer performance reviews and disciplinary actions with a focus on professional development/growth

• Use critical thinking and data driven approach to review schedules, manage budgets and approve expenses

• Handle employee concerns and grievances

• Review daily/weekly schedules for team and make schedule adjustments as needed; organize, plan, and assign work

• Plan and manage a budget

• Assist with day-to-day customer service and manager-level escalations including interactions with patients via inbound calls, outbound calls, emails, and other communication platforms

• Review and approve team timecards and expenses 

• Provide coverage and travel to perform mobile phlebotomy job duties as needed within the territory

• Travel as needed throughout your geographical territory to meet with teams and or conduct trainings

What we are looking for:

• At least 2 years of management experience in a leadership position is required

• In-depth knowledge of phlebotomy duties, responsibilities and techniques is a plus. Experience with medical equipment (centrifuges) is a significant plus

• Proven track record in providing exceptional customer service

• Strong communication skills; both written and verbal (Google suite a plus)

• Strong public speaking abilities with the business acumen to represent the Getlabs professionally

• A disciplined worker who can work independently or in a team environment

• Reliable transportation and clean driving record

• Competency with Google applications and willingness to embrace new technology

• A proven ability to handle ambiguity in the absence of defined systems and processes

• Proactive mindset focused on finding solutions for logistics and patient care hurdles

We have great benefits to make your life easier so you can focus on what you're best at:

• Competitive salary $70K-85k 
• Valuable stock option plan
• Medical, dental and vision insurance options
• Flexible and unlimited vacation
• A company with a huge vision, a dynamic work environment, and a team of talented, ambitious and fun to work-with colleagues!