SME Coach

- Minimum 5 years of experience in operations, training, or quality leadership, with at least 2 years focused on coaching enablement or supervisor development.

- Demonstrated expertise in coaching frameworks, performance management, and adult learning principles.

- Proven success working with underperforming teams or supervisors to drive measurable improvement.

- Excellent communication, facilitation, and feedback delivery skills.

- Strong analytical skills with the ability to interpret QA data, performance metrics, and qualitative insights.

- Deep familiarity with Wing’s PETI model or similar structured coaching methodologies.

- Empathetic, structured, and highly credible in handling both high-level leaders and developing supervisors.

- Certification in coaching, leadership development, or performance consulting.

- Experience in BPO, managed services, or remote workforce enablement.

- Background in designing and evaluating leadership development or coaching curricula.

- Ability to conduct triad observations, calibration sessions, and PETI model audits.

Department: Learning & Development / Quality

Work Setup: Remote / Hybrid

Compensation: PHP 70,000–90,000/month (based on experience and performance)