An overview of this role

As a Global Sales Development Operations Senior Associate, you will help the Sales Development organization work more effectively by improving the tools, data, and processes that support day-to-day execution. We rely on this role to reduce friction for the team, improve visibility into how tools and motions are performing, and make it easier for sales development team members to move quickly with reliable systems and data. You will report to the Director, Sales Development Operations and play a hands-on role in maintaining core sales development technology, strengthening data quality, and supporting better training and adoption across a global team.

This role involves solving operational problems, improving workflows, and turning tool and data insights into practical changes. You will work across systems such as Salesforce, Outreach, ZoomInfo, Demandbase, and LinkedIn Sales Navigator, while helping the team build stronger processes, documentation, and usage standards that support consistent execution across regions.

What you’ll do

• Maintain the performance of sales development tools, including Salesforce, Outreach, ZoomInfo, Demandbase, and LinkedIn Sales Navigator.
• Optimize processes and configurations across the sales development technology stack to improve usability and consistency.
• Create training documentation that helps the sales development team use software tools effectively in their daily work.
• Train sales development team members on core tools and workflows, with clear guidance that supports adoption across regions.
• Audit how tools are being used and identify opportunities to improve setup, governance, and ongoing effectiveness.
• Investigate data quality issues that affect speed to lead and support issue creation and progression to drive resolution.
• Measure and refine Outreach primary collections to improve how data and messaging are managed.
• Assist business partners in evaluating the effectiveness of inbound and outbound sales development motions and the tools that support them.

What you’ll bring

• Experience working with modern sales and marketing tools such as Salesforce, Outreach, LinkedIn Sales Navigator, Demandbase, and ZoomInfo.
• Required experience using Outreach in an operational or process improvement capacity.
• Ability to maintain and improve business systems, with a focus on workflow design, tool configuration, and operational consistency.
• Strength in identifying problems, investigating root causes, and turning findings into practical process improvements.
• Experience working with data quality, data stewardship, or reporting that supports faster and more reliable sales execution.
• Ability to create clear documentation and deliver training that helps distributed teams adopt tools and processes.
• Experience working asynchronously with cross-functional stakeholders through clear written communication and shared documentation.
• Experience learning and using GitLab and Git. We welcome candidates with transferable experience from similar operations, systems, or enablement roles.

About the team

The Global Sales Development Operations team supports sales development programs from rollout through measurement and iteration. We help improve visibility, streamline workflows, and strengthen playbooks and handoffs so sales development teams can work more effectively across regions. We are a remote team that works asynchronously across time zones, using clear documentation, written communication, and regular check-ins to stay aligned. We are focused on improving the systems, processes, and operational signals that support scalable sales development execution globally.