An Overview of this role

We are seeking a Staff Product Manager to serve as an internal PM embedded within this team. This is not a traditional external-facing product role—it is an internal platform product leadership position. You will own the roadmap for our enterprise systems, act as the strategic voice of the business within engineering, and bring senior product craft to a team of Analysts and engineers who build and operate GitLab's revenue infrastructure.

This role is ideal for a seasoned product leader who has deep Quote-to-Cash or Finance domain knowledge, thrives at the intersection of business strategy and technical execution, and is energized by mentoring high-performing teams through complex, multi-program environments.

What You’ll Do

Internal Product Roadmap Ownership

• Define, own, and maintain the multi-quarter internal product roadmap for QTC and Finance Systems, covering Salesforce CPQ, Zuora Billing, Zuora Revenue, NetSuite, and the CDot metering platform.
• Translate business strategy from Finance, Revenue Operations, Deal Desk, and Sales into sequenced, prioritized system capabilities with clear outcomes and success metrics.
• Balance competing program demands—stabilization, net-new capability delivery, and technical debt reduction—with transparent trade-off frameworks.
• Drive quarterly and annual planning ceremonies, partnering with Engineering Managers and Business Systems Analysts to align capacity with roadmap commitments.

Stakeholder Partnership & Requirements Translation

• Serve as the primary internal product voice for all QTC and Finance Systems initiatives, partnering closely with Finance, Accounting, Revenue Operations, Deal Desk, and Legal.
• Lead discovery, requirements workshops, and business process design sessions to translate complex financial and commercial requirements into actionable system specifications.
• Own the decision layer between "what the business needs" and "what engineering builds," resolving ambiguity with structured frameworks and documented decisions.
• Navigate cross-functional stakeholder dynamics including SOX compliance, audit controls, and revenue recognition governance (ASC 606/IFRS 15).

Team Mentorship & Capability Building

• Act as a product craft mentor and senior thought partner for the BSA team, actively upskilling analysts in product thinking, requirements structuring, acceptance criteria definition, and roadmap communication.
• Model and instill product management best practices—user story writing, prioritization frameworks (e.g., RICE, MoSCoW), sprint review discipline, and outcome tracking—across the team.
• Partner with leadership to evolve the operating model of the team from project-execution-focused to product-thinking-led, raising the bar for how ETA delivers business value.
• Provide structured feedback and growth coaching to BSAs on career development, helping analysts grow toward senior and lead levels.

Program Strategy & Delivery Oversight

• Lead product strategy for major multi-quarter programs (e.g., consumption-based billing iterations, CLM/Order Forms, Zuora Product Catalog refactors, ERP optimization) from discovery through go-live.
• Define and maintain program-level dependency maps across concurrent workstreams, surfacing risks early and driving cross-team resolution.
• Own UAT strategy and acceptance criteria in collaboration with BSAs, ensuring system changes meet business requirements before production release.
• Support post-launch stabilization and continuous improvement cycles, prioritizing defect resolution and incremental enhancements based on business impact.

Systems Architecture Collaboration

• Partner with Enterprise Architects and Engineering Managers to evaluate build-vs-buy-vs-configure decisions for new capabilities.
• Bring informed opinions on QTC platform architecture trade-offs (e.g., billing model design, middleware integration patterns, revenue recognition rule configuration) based on deep domain knowledge.
• Stay current on platform roadmaps for Salesforce, Zuora, and NetSuite, identifying opportunities to leverage native capabilities before custom builds.

What You’ll Bring

• 8+ years of product management experience, with at least 3 years in an internal platform PM, enterprise applications PM, or systems product leadership role.
• Deep domain expertise in Quote-to-Cash systems: Salesforce CPQ, Zuora Billing, Zuora Revenue, and NetSuite ERP are the core stack—hands-on configuration or implementation experience strongly preferred.
• Demonstrated ability to own and communicate multi-quarter internal product roadmaps to senior business and technology stakeholders.
• Strong command of revenue lifecycle processes: opportunity-to-quote, order management, billing and collections, revenue recognition (ASC 606), and financial close.
• Experience operating in a SOX-controlled environment with an understanding of audit trails, approval workflows, and change management requirements for financial systems.
• Track record of successfully running complex, multi-program delivery environments with competing priorities and shared engineering resources.
• Sufficient technical fluency to engage meaningfully with engineering on API design, data model decisions, and integration trade-offs—without needing to write code.
• Experience with consumption-based or usage-based billing models

About the team

You'll be joining the Revenue Lifecycle & Finance Systems team within GitLab's Enterprise Technology Architecture organization. Our team is responsible for the systems and processes that power GitLab's entire revenue lifecycle—from configure-price-quote through contract execution, billing, revenue recognition, and financial close.

We are in an exciting and demanding phase: transitioning GitLab's go-to-market from a pure subscription model toward consumption-based offerings while simultaneously modernizing our core platforms. This role will be central to shaping how that evolution happens—and how the team grows in capability and product maturity alongside it.