A Professional Services Technical Architect works closely with salespeople (especially engagement managers) to define custom professional services projects during pre-sale and takes successful deals into delivery, where they are responsible for technical oversight and becoming an embedded trusted advisor within the client.

As a highly visible and customer-facing position, you will work with an exceptional Professional Services organization, and the wider Customer Success team, including Professional Services Engineers, Project Managers, and Solution Architects. You will play a critical role in the success of Professional Services engagements as we expanded our world class professional consulting organization that has a proven track record of working with clients from different industries around the world. The Professional Services Technical Architect reports to the Senior Manager, Professional Services Technical Architects.

Responsibilities

Pre-sales

• Articulate the benefits of a GitLab DevSecOps transformation project to prospective clients, working directly with Engagement Managers and the sales team
• Provide support to PS Engagement Managers during the scoping and creation of the customer statement of work (SOW)
• Lead technical discovery sessions with customers, partners and GitLab PSEs to understand their business goals, technical constraints and requirements
• Provide technical expertise and consultative advice during the planning stages of a customer engagement

Delivery

• Own the design, development, implementation, and support of GitLab-related Professional Services engagements
• Coordinate and oversee functional implementation activities for internal and partner consultants, developers, and customer points of contact (POC) on large-scale enterprise projects
• Provide technical leadership to the Professional Service Engineering team during the delivery of services engagements
• Ensure that the deliverable accurately meets the defined expectations of the customer, ensuring that proper testing is implemented and performance requirements are closely monitored by working with the customer
• Work closely with the customer project team (specifically the Project Manager) to ensure accurate task-level articulation of the work required

Practice development

• Mentor PS and partner consultants to provide guidance regarding ‘Best Practices,’ communication, and implementation strategies; provide input to PS training materials and presentations and other collateral in the form of documentation and delivery kits
• Develop case studies, presentations, design documentation, best-practice methodologies and internal process development
• Liaise with and support other functional groups within GitLab – including (but not limited to) training, development, support, product, engineering
• Stay up to date on new features, and fixes within the monthly GitLab product releases and disseminate key information to the PSE team
• Hold enablement sessions for PS or other team members to learn how to use or how to sell particular service offerings
• Assist Regional Delivery Managers with
• Technical Vetting of Partner Consultants
• New hire candidates
• SOW staffing assessments

Requirements

• Demonstrated progressive leadership in the full life-cycle of the software development environment

• Demonstrated progressive experience delivering two or more of the following consulting services
• SCM migration
• Cloud Architecture
• Development
• CI/CD consulting services
• Demonstrated progressive enterprise-level software development experience
• Demonstrated progressive DevOps Platform experience
• Excellent written and verbal communication skills with the ability to influence internal team members, customers and partners
• Demonstrated problem solving and decision-making abilities with effective organizational and time management skills and the ability to handle multiple projects and priorities effectively in a fast-paced environment with minimal supervision
• Strong organizational, multi-tasking and presentation skills. Ability to create momentum and foster organizational change
• Capability to apply fundamental concepts, practices, and procedures of particular field of specialization
• Bachelor's Degree in Information Technology, Computer Science or other advanced technical degree, or equivalent experience