About Goods & Services

Goods & Services is a product design and engineering company.

We solve mission-critical challenges for some of the world’s largest enterprises, with deep expertise in highly regulated industries—including life sciences and financial services. Our design-led approach allows us to apply cutting-edge capabilities in AI, Data and Hardware Engineering to companies of any size.

Headquartered in the United States, we operate regional development centers in Mexico and the United Kingdom. This global footprint—anchored by our nearshore model—enables us to deliver at scale with the speed, efficiency, and cultural alignment our clients expect.

About the job

Goods & Services is looking for a Senior Technical Writer who will own, design, and execute comprehensive documentation strategies for our Mobile & Cloud platform programs, ensuring compliance with internal and regulatory standards. The work you produce will be used by external partners and internal technical and regulatory teams.

What you’ll do:

• Collaborate with software engineers and product managers to document REST APIs, SDK workflows, and cloud-based architecture.
• Maintain and organize internal technical knowledge bases using Polarion.

What you’ll need:

• 4+ years technical writing experience, preferably developing highly-technical user documentation for advanced engineering customers.
• Experience developing API and SDK documentation for the iOS and Android platforms.
• Hands on experience with Polarion.
• BA/BS in Technical Communications, Computer Science, Engineering, or related field.
• Excellent written English skills.
• Excellent verbal interpersonal skills.
• Eagerness and aptitude to learn new technologies quickly.
• Ability to contribute broadly to documentation structure and design.
• Comfort with a changing, dynamic software development environment.
• Able to handle high workload, multiple responsibilities, and tight deadlines.
• Motivation to succeed while working independently.

Nice to have:

• Familiarity with content creation on Confluence or similar systems; experience with Arena.
• Exposure / experience to AI tools to assist with documentation creation.