Middle Account Manager

Why this role exists:

This role exists to support and grow GR8 Tech clients by ensuring smooth operations, effective product usage, and strong day-to-day partnerships. You’ll help clients get value from the platform, improve ROI, and provide feedback that supports product development.

What you’ll drive:

Client operations & support

• Own business and operational support for an assigned client portfolio.
• Develop existing and new clients into long-term partnerships.
• Manage commercial and operational issues to ensure smooth service delivery.

Onboarding & product usage

• Support onboarding of newly signed clients.
• Help clients adopt and use GR8 Tech products effectively.

Performance & reporting

• Analyze client performance and product usage.
• Prepare reports, statistics, and performance summaries.
• Work with clients to optimize ROI across products.

Product communication & feedback

• Present product updates, upgrades, and new functionality.
• Collect client feedback and share it with product and development teams.

Cross-functional & commercial work

• Work with affiliates, customer service, payments, and development teams.
• Upsell and cross-sell products or features and document them in CRM.

What makes you a GR8 fit:

Must-have

• 1–2 years of experience, with at least 1 year in the iGaming industry (customer service or related field).
• Advanced English and fluent Ukrainian or Russian.
• Confident MS Office skills (Excel, PowerPoint, Word).
• Basic experience with CRM and BI tools.
• Strong communication skills and high emotional intelligence.
• Ability to work independently and prioritize operational tasks.
• Analytical mindset and problem-solving skills.

Nice-to-have

• Familiarity with SDLC and task management tools (Jira, Confluence, Miro).
• Basic technical understanding of web services.
• Experience in commercial discussions or entry-level negotiation.
• Experience generating ideas for platform or process improvements.