GR8_TECH builds B2B iGaming platforms for operators who play to lead.
We deliver full-cycle, high-impact tech designed to scale — from seamless integrations and expert consulting to long-term operational support. Our platform powers millions of active players and drives real business growth. Call it what it is: the iGaming Platform for Champions.
With 1000+ GR8 people across locations and time zones, we don’t just ship technology — we help operators build success stories across brands, markets, and geos.
Our ambition drives us. Our people make it real.
If you’re a challenger in spirit and a champion in action — join us.
Why this role exists:
This role exists to transform newly signed and existing clients into high-performing, long-term partners. You’ll help us bridge the gap between technical capability and business success by owning the client relationship from a payments and operational perspective, ensuring every GR8_TECH integration delivers maximum ROI.
What you’ll drive:
Client Success & ROI Optimization
- Develop existing and new accounts into mutually beneficial partnerships by aligning GR8_TECH products with their specific business goals.
- Analyze performance data and statistics to provide actionable insights that optimize client ROI.
- Execute regular customer satisfaction surveys to gauge health and identify areas for improvement.
Onboarding & Technical Alignment
- Lead the payments-focused onboarding process for newly signed clients, ensuring a smooth transition into our ecosystem.
- Partner with key functions—Product, Integrations, Analytics, and Support—to ensure technical setups are flawless and knowledge is shared cross-departmentally.
- Manage all commercial and operational issues promptly to prevent friction in service delivery.
Product Advocacy & Feedback Loop
- Present new product upgrades and functionality, ensuring clients understand and utilize our evolving roadmap.
- Translate client needs and pain points into structured feedback for our development teams to drive continuous platform improvement.
- Identify opportunities for upselling or cross-selling new features that solve emerging client challenges.
What makes you a GR8 fit:
Must-have
- 2 years+ Experience in the iGaming industry within a customer-facing or account management role.
- Advanced MS Office Proficiency, particularly in Excel (for data analysis) and PowerPoint (for client presentations).
- B2 English level with the ability to explain technical concepts to non-technical stakeholders.
- A "mid-level" autonomy mindset—capable of driving tasks solo while knowing exactly when to escalate to senior peers.
- A natural ability to prioritize competing tasks and apply critical thinking to operational "firefights."
- Basic experience with CRM/BI tools and project management software (Jira, Confluence, or similar).
Nice-to-have
- Basic technical understanding of web services and the software development life cycle (SDLC).
- Experience with Figma or Miro for collaborative planning and workflow visualization.
- Prior experience specifically within iGaming payments or fintech.
Why you’ll love working here:
Benefits Cafeteria — annual budget you allocate to:
Sports • Medical • Mental health • Home office • Languages.
Work-life & support
- Paid maternity/paternity leave + monthly childcare allowance.
- 20+ vacation days, unlimited sick leave, emergency time off.
- Remote-first + tech support + coworking compensation.
- Team events (online/offline/offsite).
- Learning culture with internal courses + growth programs.
Our culture & core values:
GR8_TECH culture is how we win — through trust, ownership, and a growth mindset. We move fast, stay curious, and keep it real, with open feedback, room to experiment, and a team that’s got your back.
FUELLED BY TRUST: we’re open, honest, and have each other’s backs.
OWN YOUR GAME: we take initiative and own what we do.
ACCELER8: we move fast, focus smart, and keep it simple.
CHALLENGE ACCEPTED: we grow through challenges and stay curious.
BULLETPROOF: we’re resilient, ready, and always have a plan.
