E-Commerce Executive - Pub Partners

 As our E-commerce Executive, you'll be responsible for ensuring our online ordering platform performs at its best while delivering a great experience for our Pub Partners.

You'll:

• Manage the day-to-day operation, content accuracy and user experience of our B2B ordering platform.
• Drive platform adoption through onboarding programmes, training materials and partner engagement activity.
• Support targeted marketing campaigns, digital communications and promotional initiatives that encourage online ordering.
• Work closely with Commercial and Category teams to increase online sales and average order values.
• Deliver loyalty schemes and online-only incentives that support customer retention and repeat ordering.
• Analyse platform performance, traffic, conversion and adoption metrics, providing actionable recommendations.
• Coordinate with internal and external technical teams to support platform updates, testing and issue resolution.
• Identify opportunities for continuous improvement by keeping up to date with e-commerce trends and best practice.

We're looking for someone who combines strong digital expertise with commercial awareness and a passion for delivering excellent online customer experiences.

You'll have:

• Experience managing e-commerce platforms, ideally within a B2B environment.
• Knowledge of digital marketing channels, customer engagement strategies and promotional campaigns.
• Experience using analytics tools such as Google Analytics (GA4), CRM systems and reporting platforms.
• Strong data analysis skills with the ability to turn insights into actions.
• Excellent communication and stakeholder management skills.
• A proactive approach to problem-solving and continuous improvement.
• Experience working across multiple teams and managing competing priorities.
• Understanding of website UX, content management and digital customer journeys.
• Knowledge of GDPR, accessibility standards and secure data handling practices

We’re all about rewarding our team’s hard work, that’s why…

You’ll receive a competitive salary, pension contribution as well as:

• The chance to further your career across our well-known brands – as one of the industry's top apprenticeship providers, we can provide training and development at each level of your career. 
• Discount of 33% for you and 15% for your loved ones on all of our brands – so you enjoy your favourite food and drink at a discount.
• Free employee assistance program – mental health, well-being, financial, and legal support because you matter!
• Discount of 50% for you and 25% for your loved ones at our Greene King Inns and hotels. – so you can enjoy a weekend away without breaking the bank.
• Refer a friend – who do you know who could be interested in a new role? When they are placed, you could earn £1,500 for referring them!
• Wagestream – access your wage before payday for when life happens.
• Retail discounts – Receive up to 30% off at Superdrug, exclusive discounts with three mobile along with many more…