Responsibilities

Team Leadership

• Lead, develop, and manage a team of Field Operations Supervisors anchored to major US regions

• Own weekly 1:1s, quarterly performance reviews, growth plans, and career development for each direct report

• Manage hourly field technicians schedules and timesheets

• Hire new Field Operations Supervisors as the team scales regionally and internationally

• Coordinate and run trainings for new cohorts of technicians and refresh training for the existing team

• Build the bench — identify high-performing technicians as future supervisor candidates

Field Execution at Scale

• Own day-to-day performance of the field supervisor team across all active customer deployments

• Manage capacity plans for the team to ensure we have appropriate staffing for customer demand

• Coordinate cross-region planning for new customer expansions and peak install cycles

• Drive consistent supervisor practice across customers and regions, even where customer-specific requirements differ

• Visit deployments alongside supervisors during peak windows and during key phases (like week 1 of a big expansion)

• Serve as the primary escalation point for the supervisor team — safety, delays, contractor issues, customer-facing field decisions

Standards, Playbooks & Training

• Own the playbooks, training materials, and standard operating procedures (SOPs) to support the scale of the field operations team

• Author and maintain the supervisor onboarding program in partnership with HR/L&D

• Convert field learnings and incident findings into updated SOPs and training

• Revise contractor training and safety training in partnership with EH&S 

Contractor & Vendor Performance

• Own the team's interface with Gridware contracted line crews

• Partner with the Senior Manager on vendor performance management, contract terms, and net-new contractor exploration

Cross-Functional Collaboration

• Provide structured feedback from the field team into product design, install tooling, and field app development

• Partner with Finance & Sr. Manager of Field Operations on unit cost tracking by region, customer, and crew, and on contractor cost levers

• Represent Field Operations in customer-facing escalation conversations when appropriate

Safety & Compliance

• Own daily execution of the safety program across the supervisor team

• Set tailboard and Job Hazard Analysis standards across team and ensure consistent use of safety tooling

• Lead safety reviews following any incident and convert findings into updated practice

• Enforce safety policies and best practices across the team's deployments

Required Skills

• 7+ years of experience in field or construction operations and/or high-quantity device installations

• 3+ years managing field leads, foremen, or crew supervisors — not only individual contributors

• Direct experience with utilities, electrical infrastructure, or grid-adjacent hardware

• Experience managing hourly employee policies and timesheets

• Proven track record managing contracted field labor at scale, including performance management and vendor relationships

• Strong organizational, written, and verbal communication skills — comfortable building SOPs and playbooks from the ground up

• Comfortable being the safety voice in the room and grounded in industry safety standards (OSHA, NESC, CA Construction standards a plus)

• Willingness to travel frequently (30–50%) and work flexible hours as needed during peak install windows and new customer expansions

• Valid driver's license

Bonus Skills

• Experience working with union labor

• Background in construction, telecom, renewables, or utility operations

• Experience managing line contractor vendor relationships (SOWs, rate negotiations, performance scorecards)

• Comfort with iOS-based field apps, digital install workflows, and evolving field tooling

• Experience operating across multiple utility customers and/or US regions