About Gruve
Gruve is an innovative software services startup dedicated to transforming enterprises to AI powerhouses. We specialize in cybersecurity, customer experience, cloud infrastructure, and advanced technologies such as Large Language Models (LLMs). Our mission is to assist our customers in their business strategies utilizing their data to make more intelligent decisions. As a well-funded early-stage startup, Gruve offers a dynamic environment with strong customer and partner networks.
Position Summary
We are seeking a skilled Senior Network Support Engineer (L3) to provide end-to-end network support for multiple client environments. The ideal candidate will have strong technical expertise in enterprise networking, excellent troubleshooting skills, and the ability to work in a client-facing environment.
Key Responsibilities
- Provide L1, L2, and L3 network support for enterprise network environments.
- Monitor, troubleshoot, and resolve network incidents within agreed SLAs.
- Diagnose and resolve issues related to LAN, WAN, WLAN, VPN, DNS, DHCP, and routing/switching.
- Configure, maintain, and support Cisco routers, switches, and wireless infrastructure.
- Perform network health checks, maintenance, upgrades, and configuration changes.
- Support firewall connectivity and basic network security troubleshooting.
- Create and maintain technical documentation, incident reports, and knowledge base articles.
- Work directly with clients to resolve technical issues and provide timely status updates.
- Collaborate with internal teams and third-party vendors during incident resolution and planned maintenance.
- Participate in on-call support and scheduled maintenance activities as required.
Required Qualifications
- Bachelor's in computer science / IT / Engineering or equivalent
- CCNA Certification (Mandatory)
- CCNP Certification (Preferred)
- 3–7 years of experience in enterprise network support.
- Strong knowledge of:
- TCP/IP, Routing & Switching
- VLANs, STP, OSPF, BGP, EIGRP
- VPN technologies
- DNS, DHCP, NAT
- Cisco routers, switches, and wireless solutions
- Experience with network monitoring and troubleshooting tools.
- Excellent analytical, problem-solving, and communication skills.
- Ability to work independently in a client-facing environment.
Preferred Skills
- Experience with Cisco ASA, Firepower, or other firewall technologies.
- Knowledge of network security best practices.
- Exposure to cloud networking (AWS/Azure) is an added advantage.
- ITIL Foundation certification is a plus.
Why Gruve
At Gruve, we foster a culture of innovation, collaboration, and continuous learning. We are committed to building a diverse and inclusive workplace where everyone can thrive and contribute their best work. If you’re passionate about technology and eager to make an impact, we’d love to hear from you.
Gruve is an equal opportunity employer. We welcome applicants from all backgrounds and thank all who apply; however, only those selected for an interview will be contacted.
