Title: Virtual, Behavioral Health Technician

Reports to: Executive Director

Department/Location: Remote

FLSA Status: Non-Exempt

Schedule: This is a full-time position with scheduled hours of 8:00 AM–5:00 PM EST. Candidates may reside in any state, as long as they are able to work the designated schedule.

Requirements: Must have a background in behavioral health with extensive experience in crisis intervention and de-escalation. Experience providing remote crisis services is a plus.

Role Summary:

Guidelight Health is seeking a dedicated and compassionate Virtual Behavioral Health Technician to support clients participating in our Virtual Clinic. The Virtual BHT plays a critical role in supporting client engagement, safety, and continuity of care during live group programming, while operating under the supervision of licensed mental health professionals. This role has a strong focus on crisis intervention and de-escalation, with the Virtual BHT primarily supporting clients during acute or high-risk situations. This role is embedded within the care delivery experience and is designed to enhance attendance, reinforce safety protocols, support measurement-based care, and assist with care coordination allowing licensed clinicians to focus on therapeutic treatment.

Role Responsibilities:

Client Support & Engagement

• Provide real-time support to clients during live virtual group sessions

• Assist clients who are late, disengaged, or experiencing technical challenges during sessions

• Reinforce participation expectations and group norms to promote consistent engagement

• Partner with therapists to maintain a stable and supportive group environment

Observation & Documentation

• Observe client participation, behavior, and engagement during group sessions

• Document observations, attendance, actions taken, and relevant events according to program standards

• Communicate significant concerns or changes in client presentation to the clinical team promptly

Safety Monitoring & Crisis Support

• Monitor and respond to client distress or escalation during group sessions

• Provide verbal de-escalation and emotional regulation support

• Adhere to established protocols and procedures for maintaining a safe treatment environment.

Measurement-Based Care Support

• Support the delivery and completion of clinical screeners

Care Coordination & Continuity

• Support care coordination activities, including preparation and follow-up related to SCC communications

• Assist with discharge planning processes by supporting resource identification and appointment coordination

• Reinforce next steps and transition planning with clients while they are in active care

• Collaborate with therapists to ensure continuity across levels of care

Collaborative Teamwork

• Work closely with therapists, Executive Directors, and Telehealth Services Coordinators

• Participate in team huddles, Rounds, safety reviews, and operational meetings as assigned

• Communicate proactively regarding attendance trends, engagement barriers, and safety concerns

Required Qualifications:

• Bachelor’s degree in psychology, social work, or related field

• Previous experience working in a behavioral health or mental health setting

• Strong interpersonal, communication, and de-escalation skills

• Ability to work effectively within a multidisciplinary team

• Compassionate, empathetic, and nonjudgmental approach to client support

• Comfort working in a fully virtual environment

• Ability to maintain confidentiality and adhere to ethical standards

• Comfortable using technology platforms including:

• Video conferencing systems

• Electronic Health Records (EHR)

• Digital screening tools and documentation platforms

• Ability to maintain professional boundaries and work within a clearly defined non-clinical scope of practice

• Strong organizational and documentation skills with attention to detail

• Reliable internet connection and ability to work in a private, HIPAA-compliant environment

• Must pass background checks and drug screening

Preferred Qualifications:

• Demonstrates strong crisis intervention skills, including the ability to assess risk, respond appropriately to acute situations, and utilize effective verbal de-escalation techniques to ensure safety for clients and staff.
• Bilingual, Spanish/English

Guidelight is an Equal Opportunity Employer. We are passionate about fostering an environment where everyone, irrespective of their race, gender, sexual orientation, or background, feels valued and included.

We want to be a place where every employee has a voice and feels truly welcome, appreciated, free to be themselves, and empowered and enabled to do their best work. Our differences make us unique, and we actively support these differences and work to create communities of respect throughout our company. www.guidelighthealth.com