Job Summary:

Education Support Services (ESS) in Harvard University Information Technology (HUIT), provides audiovisual and instructional support, training, and consulting services to faculty, staff, and students. The team supports the school’s mission by delivering audiovisual technology offerings that enhance and creatively advance the teaching and learning environment.

ESS is comprised of three service groups: Teaching & Learning Support, Integrated Audiovisual Services, and Event & Media Production. This role will be a part of the Teaching & Learning Support team.

The Multimedia Technician provides multimedia AV support for Harvard courses and events offered by the Faculty of Arts & Sciences. Includes videography, setup and breakdown of equipment, AV troubleshooting, including emergency response, system testing, and event support. Work will be assigned by field support service managers based on available shifts. Training on equipment, workflow, and spaces will be provided by ESS.

Job-Specific Responsibilities:

• Support faculty, students, and staff in the use and care of classroom multimedia, including video projection from a variety of sources, audio reinforcement in large lecture classrooms, basic troubleshooting of sound systems, and digital video capture as directed by ESS team leaders 
• Assist faculty, students and staff with projection of teaching materials from PowerPoint, keynote, google sheets, YouTube and other media sources 
• Ensure prompt and professional communication with instructors, staff and students 
• Take directions from ESS staff and leaders on assignments, policies and protocols 
• Help coordinate multimedia technology for course and event support 
• Check out AV equipment and transport to and from classrooms 
• Set up AV equipment to begin recording classes in a timely manner before each class begins 
• Strike AV equipment once class has finished and check equipment back into main office 
• Record teaching in classrooms and labs, planning and zooming to capture instructor movement and use of writing surfaces as required 
• Ensure high quality audio and video recording 
• Help with maintenance of AV equipment 
• Provide availability to shift coordinators to assist with scheduling in a timely manner 
• Provide coverage for colleagues during absences  

Basic Qualifications:

Basic Qualifications are the minimum threshold a candidate must meet in order to be considered for this role.

• High school graduate or equivalent technical school 
• At least six months of experience with audio, video, and/or multimedia technologies 
• Working knowledge of computer hardware, software, and connections to external devices 
• Strong customer service orientation 
• Excellent communication skills 

Additional Qualifications and Skills:

The following qualifications are strongly preferred. If you meet some, but not all, you are still encouraged to apply; we value employees with a willingness to learn.

• Professional or educational background in multimedia or a technology-related field a plus 
• Familiarity with lavaliers, handheld mics, Shure wireless microphones, Panasonic and/or Black Magic HD video cameras, HD LCD projectors, Crestron/Extron integrated room control systems, and assistive listening systems preferred 
• Familiarity with projecting content from Microsoft Windows, Mac, and internet media sources 
• Ability to manage multiple tasks simultaneously and meet deadlines 
• An employment record of reliability and strong attendance 
• Ability to work with a range of clients and develop team solutions to service problems in a client-friendly and professional manner

• ​​​​​​Working Conditions: Work is performed in an office setting and will require the incumbent to visit multiple service locations. 
• Physical Requirements: Ability to lift 50 pounds, climb ladders, and swiftly transport equipment across campus
• Standard Hours/Schedule: 35 hours per week
  This is a fully onsite position
• There are three M-F shifts (to be assigned by the hiring team (Some after-hours work may be required based on business needs):
  • 8:00 a.m. -4:00 p.m.
  • 11:00 a.m. -7:00 p.m.
  • 2:00 p.m. -10:00 p.m.
• Visa Sponsorship Information: Harvard University is unable to provide visa sponsorship for this position.
• Pre-Employment Screening: Identity
• Other Information:
  Please provide a cover letter and resume as one document with your application. 
  This position has a 90-day orientation and review period. 

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Work Format Details

This position has been determined by school or unit leaders that all duties and responsibilities must be performed at a Harvard or Harvard-designated location. Certain visa types may limit work location. Individuals must meet work location sponsorship requirements prior to employment.

Salary Grade and Ranges

This position is salary grade level 053. Please visit  Harvard's Salary Ranges to view the corresponding salary range and related information. 

Benefits

Harvard offers a comprehensive benefits package that is designed to support a healthy work-life balance and your physical, mental and financial wellbeing. Because here, you are what matters. Our benefits include, but are not limited to: 

• Generous paid time off including parental leave 
• Medical, dental, and vision health insurance coverage starting on day one 
• Retirement plans with university contributions 
• Wellbeing and mental health resources 
• Support for families and caregivers 
• Professional development opportunities including tuition assistance and reimbursement 
• Commuter benefits, discounts and campus perks 

Learn more about these and additional benefits on our Benefits & Wellbeing Page. 

EEO/Non-Discrimination Commitment Statement

Harvard University is committed to equal opportunity and non-discrimination. We seek talent from all parts of society and the world, and we strive to ensure everyone at Harvard thrives. Our differences help our community advance Harvard's academic purposes.

Harvard has an equal employment opportunity policy that outlines our commitment to prohibiting discrimination on the basis of race, ethnicity, color, national origin, sex, sexual orientation, gender identity, veteran status, religion, disability, or any other characteristic protected by law or identified in the university's non-discrimination policy. Harvard's equal employment opportunity policy and non-discrimination policy help all community members participate fully in work and campus life free from harassment and discrimination.