Program Manager, Affiliate Programs

The Continuing Education (CE) team, within the Office for External Education (OEE) at Harvard Medical School (HMS), provides accreditation and support for educational activities sponsored by the 15 HMS Affiliate Hospitals. Reporting to the Assistant Director, Program Development, the Program Manager, Affiliate Programs (PMAP) is responsible for all workflows related to post-approval programmatic support.   The incumbent manages a dynamic team of coordinators, monitoring timelines, implements program initiatives and ensures the delivery of consistent customer service to HMS Faculty course planners. Working closely with a cross functional team of CE and OEE colleagues, the incumbent demonstrates a commitment to proactive conflict resolution, issue escalation, and maintains a culture of continuous quality improvement to ensure that all JA/ACCME and HMS policies are adhered to. Occasional weekend or off-hour work may be required.

Operations and Team Management 

• Manages the day-to-day operations of the program support team, monitoring deadlines and providing guidance to staff members regarding the prioritization of workload
• Oversees the program support staff, including hiring, training, development, corrective action and performance evaluations

Accredited Activities Programmatic Management

• Provide exceptional customer service to affiliate course planners and internal stakeholders, ensuring compliance with accreditation and HMS policies and procedures
• Develop and maintain program standards to ensure consistency of communication and support for all accredited activities
• Lead quality assurance (QA) efforts to ensure accuracy, consistency and compliance for all course materials, evaluations, learner data and learner communications
• Manages the course evaluation and credit claim processes to ensure timely delivery of participant results and accuracy of participant records to all accreditation and medical/clinical boards
• Manages CE Livestream services, partnering with OEE core function colleagues to ensure the seamless delivery of livestream course support

Accreditation/Compliance Responsibilities 

• Serve as the departmental liaison to the course planner community, communicating HMS, AMA, and JA/ACCME policies and criteria as related to educational activity support
• In partnership with the Program Manager, Educational Development and Accreditation, maintain precise and comprehensive activity files for accreditation documentation, clinician credentialing, and financial reports mandated by JA/ACCME, HMS and industry supporters
• Collaborate with Program Manager, Educational Development and Accreditation to identify compliance vulnerabilities and implement corrective measures, advising course directors on compliance issues
• Stay informed of current ACCME/JA, AMA, and Medical Board policies and criteria, maintaining accurate activity files for accreditation documentation

CE Unit Support

• Works independently and collaboratively with other CE managers and OEE core function colleagues to identify and implement improvements across the course lifecycle workflow, fostering a collaborative and supportive team environment
• Independently manages projects as directed by CE Leadership team

Working Conditions:

 

• Work is performed in an office setting or offsite in an educational setting or classroom

Physical Requirements:

• Sitting using near vision use for reading and computer use for extended periods of time
• Lifting (approximately 20 to 30 pounds), bending, and other physical exertion

As part of your application, we recommend including a cover letter that will help us better understand your qualifications and background. This can provide valuable insight into your experience and interest in the role.

Basic Qualifications:

• Bachelor’s degree or equivalent work experience required
• Minimum of 5 years’ relevant work experience

Additional Qualifications and Skills:

• Experience in program/project management, hospital, or university accreditation settings
• Experience in managing people
• Knowledge of Microsoft Office Suite, advanced Excel skills
• Strong written and verbal communication skills
• Excellent project management skills
• Proficiency in various software applications is essential

• Standard Hours/Schedule: 35 hours per week
• Visa Sponsorship Information: Harvard University is unable to provide visa sponsorship for this position
• Pre-Employment Screening: Identity, Education
• Staying Informed About Your Application: Due to the high volume of applications, we may not always be able to reach out right away, but you can track your status anytime through the Careers@Harvard portal.

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Work Format Details

This position has been determined by school or unit leaders that some of the duties and responsibilities can be effectively performed at a non-Harvard location. The work schedule and location will be set by the department at its discretion and based upon operational needs. When not working at a Harvard or Harvard-designated location, employees in hybrid positions must work in a Harvard registered state in compliance with the University’s Policy on Employment Outside of Massachusetts. Additional details will be discussed during the interview process. Certain visa types and funding sources may limit work location. Individuals must meet work location sponsorship requirements prior to employment.

Salary Grade and Ranges

This position is salary grade level 057. Please visit  Harvard's Salary Ranges to view the corresponding salary range and related information. 

Benefits

Harvard offers a comprehensive benefits package that is designed to support a healthy work-life balance and your physical, mental and financial wellbeing. Because here, you are what matters. Our benefits include, but are not limited to: 

• Generous paid time off including parental leave 
• Medical, dental, and vision health insurance coverage starting on day one 
• Retirement plans with university contributions 
• Wellbeing and mental health resources 
• Support for families and caregivers 
• Professional development opportunities including tuition assistance and reimbursement 
• Commuter benefits, discounts and campus perks 

Learn more about these and additional benefits on our Benefits & Wellbeing Page. 

EEO/Non-Discrimination Commitment Statement

Harvard University is committed to equal opportunity and non-discrimination. We seek talent from all parts of society and the world, and we strive to ensure everyone at Harvard thrives. Our differences help our community advance Harvard's academic purposes.

Harvard has an equal employment opportunity policy that outlines our commitment to prohibiting discrimination on the basis of race, ethnicity, color, national origin, sex, sexual orientation, gender identity, veteran status, religion, disability, or any other characteristic protected by law or identified in the university's non-discrimination policy. Harvard's equal employment opportunity policy and non-discrimination policy help all community members participate fully in work and campus life free from harassment and discrimination.