Finance Operations and Systems Lead

Who is Heidi?

Heidi is on a mission to halve the time it takes to deliver world class care.

We believe that in 2050 every clinician will practice with AI systems that free them from administrative burden and increase the quality and accessibility of care to patients across the world.

Today, we have a suite of tools that modernize documentation. Tomorrow, we’ll equip every healthcare org with AI assistants that undo the tediums of clinical & non clinical work

Our team is a potent mosaic of sage, accomplished leaders & brilliant polymaths hungry to prove it. We achieve in 6 months what it takes our competitors 4 years to do.

We’ve raised our $10M Series A led by Australia's largest VC firm, Blackbird Ventures and in the midst of our next raise, with an ambitious global go-to-market strategy starting with the US & UK.

The Role

We’re looking for our first Finance Operations and Systems Manager, a hands-on problem solver who brings clarity, control and scalability to Heidi’s finance systems and processes.

You will own our core finance platform built on Campfire, Stripe, Claude and our connected tools, removing manual work, strengthening controls and designing workflows that let teams move fast without breaking the data. From how revenue flows through Stripe, to how payroll hits the general ledger, to how numbers appear in leadership reporting, you are accountable for making the whole system work.

This role is for someone who loves systems ownership, measurable impact and solving hard problems at scale. You will build the foundations of how Heidi’s finance platform operates, from architecture and integrations to automation and controls, so the business can grow confidently on clean, reliable systems.

What you’ll do:

• Own the end-to-end finance systems landscape including Campfire (ERP), Stripe, payroll, expenses, CRM integrations, reporting and automation layers.

• Design and continuously improve core processes including order-to-cash, revenue, payroll, AP, expenses, close and reporting.

• Replace manual work, spreadsheets and fragile workflows with automated, well-controlled, well-documented processes while building standardised, global ways of working that operate cleanly across entities, currencies and regions.

• Lead cross-functional transformation programs across Finance, Data People, RevOps, Product and Engineering.

• Proactively identify risk, inefficiency and system fragility before it becomes a problem.

• Identify and deploy automation and AI-enabled solutions (including Claude) to increase speed, accuracy and leverage across Finance.

What we will look for:

• Proven experience owning or leading finance operations, systems or transformation in a fast-growing tech, SaaS or complex global business.

• Deep understanding of how finance data flows end-to-end, from customer and employee activity through to the GL and reporting.

• Experience implementing or running ERP, billing, payroll and finance platforms in multi-entity environments.

• A track record of process redesign, automation and control in high-growth, high-change settings.

• Strong communication and stakeholder management, able to influence teams across the business.

• Comfortable operating in ambiguity and building structure where none exists.

Nice to haves:

• Experience with Stripe and subscription or usage-based billing.

• Exposure to data platforms, analytics or AI-enabled finance tooling.

What do we believe in?

• We create unconventional solutions to difficult problems and we build them fast. We want you to set impossible goals and make them happen, think landing a rocket but the medical version.

• You'll be surrounded by a world-class team of engineers, medicos and designers to do your best work, inspired by our shared beliefs:

• We will stop at nothing to improve patient care across the world.

• We design user experiences for joy and ship them fast.

• We make decisions in a flat hierarchy that prioritizes the truth over rank.

• We provide the resources for people to succeed and give them the freedom to do it.

Why you will flourish with us ?

• Flexible hybrid working environment, with 3 days in the office.

• Additional paid day off for your birthday and wellness days

• Special corporate rates at Anytime Fitness in Melbourne, Sydney tbc.

• A generous personal development budget of $500 per annum

• Learn from some of the best engineers and creatives, joining a diverse team

• Become an owner, with shares (equity) in the company, if Heidi wins, we all win

• The rare chance to create a global impact as you immerse yourself in one of Australia’s leading health-tech startups

• If you have an impact quickly, the opportunity to fast track your startup career!

Help us reimagine primary care and change the face of healthcare in Australia and then around the world.