We’re Heidi.

We're building the future of healthcare by giving every clinician the earth's finest AI Care Partner. In just 18 months, our clinical AI products have absorbed the administrative chaos of 73 million patient visits. Today, we support over 2.5 million patient sessions a week across 190+ countries.

Healthcare systems are failing us; clinicians spend more time on documentation than on patients, and the human connection that makes medicine worth practicing is eroding. Our mission is simple: double the world’s healthcare capacity and strengthen the human connection at its heart.

We found product-market fit with a freemium medical scribe that clinicians love. Now, we're expanding. Every task a clinician hands to Heidi is a patient who feels more attended to, a health system unclogged, and a clinician who gets to be a clinician again.

If you don’t choose easy and you want to build something way bigger than yourself then, choose the challenge, choose Heidi.

About the Role

We ship atoms daily. Two million patient visits a week now run through what we ship, and health systems notice when a release wobbles.

This role owns the last mile: every change that reaches production arrives predictably, safely and with a paper trail that stands up to an enterprise compliance review. You'll be the person who makes shipping fast and shipping safely the same thing.

What You’ll Do

• Own the release calendar and cadence across Heidi's product surfaces, from web and mobile to EHR-connected enterprise deployments, so teams ship predictably and health system customers always know what's coming.

• Run release readiness and go/no-go: weigh test coverage, change size, dependency risk and prior incidents, then make the call alongside engineering leads. When the answer is no, you say so clearly and early.

• Serve as the single point of coordination for cross-team releases, pulling engineering, QA, security, support and customer-facing teams into one execution plan.

• Own change management for enterprise health system customers: release notes, customer comms, staged rollouts and the evidence trail that clinical safety and compliance reviews demand.

• Own change management for medical device compliance: work with our internal compliance team to ensure our release process is compliant with the regulations.

• Drive our DORA metrics, particularly change lead time and deployment frequency. These are core engineering health measures at Heidi, and you'll own moving them in the right direction without letting change failure rate move with them.

• Partner with platform engineers to sharpen the machinery of releasing: CI/CD pipelines, feature flags, canary and staged rollouts, and rollback paths that get tested before they're needed.

• Coordinate hotfixes and rollbacks when something breaks, then run the release retro and make sure the fix outlives the incident.

• Keep environments honest, ensuring staging reflects production and release branches stay clean across globally distributed teams.

What We’re Looking For

• Proven experience running software releases at a fast-moving SaaS company. A regulated environment (healthcare, fintech, clinical technology) is a strong plus.

• Technically fluent, even if you're not writing production code. You can read a pipeline, question a risk assessment and tell a sound rollback plan from a hopeful one.

• Deep working knowledge of CI/CD, observability tools, source control workflows, feature flagging and modern deployment patterns.

• A calm operator under pressure. Release day is your home turf, and people trust your judgment because you've earned it release after release.

• Fluent communication with both engineers and enterprise customers. You translate technical risk into language a health system CIO can act on.

• A bias for velocity paired with the discipline enterprise healthcare demands. Process should make shipping faster, and you cut it when it doesn't.

• Comfort with data: you track release KPIs, spot the bottleneck in the numbers and bring evidence to the go/no-go table.

Other Things to Know

• This role is in-office in Sydney or Melbourne. We believe in the energy and focus of being in the room together.

• You'll coordinate releases across a significant timezone gap with our product and engineering teams in Australia.

• You'll work closely with the Head of Engineering, and other engineering leaders and have real influence over how Heidi ships globally.

How we show up

• Build for the next decade, not next quarter. Our targets are outrageous on purpose. The world's health doesn't have the luxury of incrementalism.

• Lead, don't wait. We treat tomorrow's problems today. Sometimes we build what's needed before it's wanted, and we're fine with that.

• Follow the evidence. Trust the patient. We pursue truth relentlessly. But when the subjective and objective disagree, we treat the patient, not the numbers. Ego is a comorbidity we can't afford.

• Own the outcome. Everyone here carries the company. Raise problems with solutions, solve them end-to-end, and never be a bystander.

• Ship, measure, go again. A button today, a workflow tomorrow. More iterations beat better planning. We're precise at pace, not reckless.

• Live in clinicians' reality. Not the ideal workflow, the twenty-patients-before-lunch actual one. We build for exhausted humans, and we'd better be decent ones while we do it.

Why Heidi?

You’ll join a team focused on real-world impact over imaginary valuations and glossy PR. We live and breathe the challenges of modern health systems, and are laser-focused on exacting the change we’d like to see.

We’re medicos, engineers, builders, and designers who’ve felt the moral and practical toll of what non-care feels like. True A-players progress extremely fast here. The nature of the scale-up game is demanding, but we value sustainable performance and mental health.

You're trusted to perform, and you set your schedule. We operate on outcomes > inputs, not process theatre. We all take the bins out, metaphorically and literally.

Building what we’re building isn’t always easy. But we didn’t choose easy, we chose to build something that actually matters. We hold ourselves to a higher standard because healthcare demands it. If you join Heidi, you recognise that the deeper question isn’t whether AI can solve the global healthcare crisis, but whose hands will shape it.

The work is hard, but you will trust and admire the people you work beside, and rest easy knowing you’re doing the defining work of your career.

We take care of you.

We offer a $1,000 annual learning and development budget, a $150/month health and wellness allowance, a $500 home office budget, 26 weeks paid primary parental leave and 18 weeks paid secondary parental leave, fertility support up to $10,000, four weeks of work from anywhere per year, and serious equity.

Heidi is dedicated to creating an equitable, inclusive, and supportive work environment that brings people together from diverse backgrounds, experiences, and perspectives. Our strength is in our differences. We're proud to be an equal opportunity employer and welcome all applicants as we're committed to promoting a culture of opportunity for all.