Senior Product Analyst

We’re Heidi

We're building the future of healthcare by giving every clinician the earth's finest AI Care Partner. Our platform has absorbed the administrative chaos of 175 million patient visits and supported 67 million clinical hours. Today, we support 2.8 million patient sessions a week across 190+ countries, in 110 languages and over 200 specialties.

Healthcare systems are failing us; clinicians spend more time on documentation than on patients, and the human connection that makes medicine worth practicing is eroding. Our mission is simple: double the world’s capacity for care and strengthen the human connection at its heart.

We found product-market fit with a freemium medical scribe that clinicians love. Now, we're expanding. Every task a clinician hands to Heidi is a patient who feels more attended to, a health system unclogged, and a clinician who gets to be a clinician again.

We’ve grown annual recurring revenue from $1 million to $50 million in two years.

To go further, we’ve secured US$340 million: a $100 million Series C led by Blackbird, with Phoenix Court, Point72 Private Investments and Headline, alongside a $240 million growth investment led by General Catalyst’s Customer Value Fund.

If you want to join us in doing work worth shipping, jump in.

What you’ll do

• Partner with product managers and cross-functional teams to define key metrics, set success criteria, and identify growth opportunities.

• Conduct deep-dive analyses on user behaviour, enterprise feature adoption, and workflow performance to uncover insights that guide product strategy.

• Translate complex data into clear, actionable recommendations for product and business stakeholders.

• Design and evaluate experiments and A/B tests to measure the impact of product changes and validate new ideas.

• Build and maintain dashboards and reporting frameworks that help teams monitor progress and make faster, smarter decisions.

• Work closely with the Head of Product to inform roadmap prioritisation, ensuring decisions are grounded in data and aligned with user needs and enterprise goals.

• Champion analytical best practices, supporting the product team to become more data fluent and self-sufficient.

What we’re looking for

• 3–5 years of experience in product analytics, data analytics, or business analytics, ideally within a fast-paced or high-growth tech or SaaS environment.

• Strong ability to partner with product and engineering teams to shape decisions through insight and experimentation.

• Proven experience analysing end-to-end user journeys, especially in enterprise or B2B product contexts (activation, engagement, retention, and success metrics).

• Experience with event tracking and product analytics platforms (e.g., Mixpanel, Amplitude, Statsig).

• Intermediate technical skills in SQL and familiarity with BI tools like Tableau, Looker, or Omni.

• Hands-on experience designing and interpreting A/B tests and experiments.

• Excellent communication and storytelling skills, able to translate data into insight that drives action.

• Curiosity, humility, and a bias for impact over perfection.

How we show up

• Build for the next decade, not next quarter. Our targets are outrageous on purpose. The world's health doesn't have the luxury of incrementalism.

• Lead, don't wait. We treat tomorrow's problems today. Sometimes we build what's needed before it's wanted, and we're fine with that.

• Follow the evidence. Trust the patient. We pursue truth relentlessly. But when the subjective and objective disagree, we treat the patient, not the numbers. Ego is a comorbidity we can't afford.

• Own the outcome. Everyone here carries the company. Raise problems with solutions, solve them end-to-end, and never be a bystander.

• Ship, measure, go again. A button today, a workflow tomorrow. More iterations beat better planning. We're precise at pace, not reckless.

• Live in clinicians' reality. Not the ideal workflow, the twenty-patients-before-lunch actual one. We build for exhausted humans, and we'd better be decent ones while we do it.

Why Heidi?

You’ll join a team measured on real-world impact, not press cycles. We live and breathe the challenges of modern health systems, and are laser-focused on exacting the change we’d like to see. We’re medicos, engineers, builders and designers who’ve felt (on every side of the equation) what non-care feels like, the moral and practical toll as a provider or receiver.

Building what we’re building isn’t always easy. Standard tech playbooks routinely fail in healthcare, and the friction of the medical system will test your perseverance. But we didn’t choose easy, we chose a purpose-driven mission that actually matters. We hold ourselves to a higher standard because healthcare demands it. If you join Heidi, you recognize that the deeper question isn’t whether AI can solve the global healthcare crisis, but whose hands will shape it.

True A-players progress extremely fast here. The nature of the scale-up game is demanding, but we value sustainable performance and mental health. You're trusted to perform, and you set your schedule. We operate on outcomes > inputs, not process theatre. We all take the bins out, metaphorically and literally.

We take care of you

We offer a $1,000 annual learning and development budget, a $150/month health and wellness allowance, a $500 home office budget, 26 weeks paid primary parental leave and 18 weeks paid secondary parental leave, fertility support up to $10,000, four weeks of work from anywhere per year, and serious equity.