Project Management Support Senior
•ExperianHybrid· 1d
🎧 Support⏰ Full-time⭐ Senior📍 Heredia, Costa Rica
1d ago
Heidihealth.Com.Au·1 day ago
Healthcare needs a better rhythm: one that keeps care continuous and deeply human. Heidi is building an AI Care Partner that works alongside clinicians to make that possible.
We’re a team of doctors, engineers, designers, researchers, and creatives building tools that help clinicians stay focused on what matters most: their patients.
In just 18 months, Heidi has given back more than 18 million hours to healthcare professionals - supporting 73 million patient visits in 116 countries. Today, more than ten million patient visits per month are powered by Heidi worldwide.
Backed by nearly $100 million in funding, we’re growing in the US, UK, Canada, and Europe, partnering with leading health systems including the NHS, Beth Israel Lahey Health, and Monash Health.
As a Senior Solutions Engineer, you’ll serve as the technical leader during the sales process - helping prospects understand what’s possible with Heidi, guiding integration feasibility, and ensuring a smooth transition into implementation.
You’ll work closely with Account Executives, Solutions Architects, Product, and Engineering to navigate high-stakes enterprise requirements, including EMR integrations, SSO, custom data workflows, and security architecture. You’ll bring technical credibility, customer empathy, and a strong sense of ownership to every deal.
The deals that matter most rarely fit the playbook, and this role belongs to whoever runs toward that ambiguity and builds the path through it when no one can hand them one.
Technical Discovery & Qualification: Lead deep technical discovery with enterprise and mid-market prospects to uncover integration, security, and compliance needs.
Solution Design: Collaborate with product and engineering to design tailored solutions that meet customer requirements while aligning with Heidi’s platform roadmap.
Product Demos & Technical Presentations: Deliver compelling demos and architecture walkthroughs to technical stakeholders including IT, InfoSec, and engineering teams.
RFP & Security Review Support: Own technical responses for RFPs, security assessments, and due diligence requests with attention to detail and accuracy.
Deal Acceleration & Objection Handling: Proactively surface and resolve technical concerns that slow down the sales process - acting as a trusted technical advisor to the customer.
Post-Sales Handoff & Feedback Loop: Partner with implementation teams to ensure a smooth transition post-signature and provide feedback to product and engineering from the field.
5+ years of experience in Sales Engineering or Solutions Architecture, preferably in SaaS, healthcare, or enterprise software.
Strong working knowledge of integration protocols (REST APIs, SAML/OIDC, SCIM), enterprise architecture, and security standards.
Experience supporting sales cycles with large healthcare providers, health systems, or EMR vendors is highly valued (FHIR/HL7 familiarity a plus).
Ability to synthesise complexity and communicate clearly to both technical and non-technical audiences.
Comfortable operating autonomously in a fast-paced, early-stage environment.
A trusted partner to sales and a credible voice in the room with technical leaders on the customer side.
Bonus: Experience in healthtech, startups, or regulated industries.
Heidi builds for the future of healthcare, not just the next quarter, and our goals are ambitious because the world’s health demands it. We believe in progress built through precision, pace, and ownership.
Live Forever - Every release moves care forward: measured, safe, and built to last. Data guides us, but patients define the truth that matters.
Practice Ownership - Decisions follow logic and proof, not hierarchy. Exceptional care demands exceptional standards in our work, our thinking, and our character.
Small Cuts Heal Faster - Stability earns trust, speed delivers impact. Progress is about learning fast without breaking what people depend on.
Make others better - Feedback is direct, kindness is constant, and excellence lifts everyone. Our success is measured by collective growth, not individual output.
Our mission is clear: expand the world’s capacity to care, and do it without losing the humanity that makes care worth delivering.
Real product momentum. We're not trying to generate interest, we're channelling it.
Equity from day one. When Heidi wins, you win. You'll share directly in the success you help create.
Unmatched impact. Play a pivotal role at a critical growth moment - working on a product that delivers tangible, real-world value to clinicians and patients every day.
Work alongside world-class talent. Join a team of operators and builders who've scaled unicorns.
Your health, covered. Comprehensive private medical and dental cover through Bupa, plus 24/7 mental health, coaching and wellbeing support through Sonder and a £100/month Healthy Heidi’s stipend.
Global parental leave. 26 weeks paid for primary carers and 18 weeks for secondary carers, subject to eligibility.
Fertility support. £7,000 one-off payment, eligibility applies.
Learning & development. £700 per year for courses, books, memberships, conferences and more.
Home office budget of £500 one-off to set up a workspace you actually want to work in.
Recharge days after major milestones and busy periods so you can reset and come back strong.
Work from anywhere for up to 4 weeks per year, wherever the world takes you.
Clinical leave. 10 days per year for eligible clinical roles to maintain accreditation and requirements.
Flexibility that works. A hybrid environment, with 3 days in the office.
Heidi is dedicated to creating an equitable, inclusive, and supportive work environment that brings people together from diverse backgrounds, experiences, and perspectives. Our strength is in our differences. We're proud to be an equal opportunity employer and are proud to welcome all applicants as we're committed to promoting a culture of opportunity for all.