Customer Success Associate (Night Shift)
•Sleeper· 16h
🎧 Support⏰ Full-time🌱 Entry Level🇺🇸 USA
16h ago
Honeydew·7 days ago
No one should suffer from a treatable skin disease because they couldn’t access care. That’s what Honeydew is fixing — a platform connecting hundreds of millions of people to licensed dermatologists, FDA-approved treatments, and ongoing skin health support. We’ve helped 40,000+ patients get life-changing results, we’re growing 5x YoY, and we’re just getting started.
Our Member Service Representatives answer calls from patients, labs, and pharmacies, directing inquiries to the appropriate departments and scheduling appointments. They also assist patients via live chat on Honeydew’s website, providing information and addressing concerns about treatments, appointments, and general inquiries.
Customer Service: Provide exceptional customer service to all incoming callers, addressing questions, concerns, and requests promptly and courteously.
Product Knowledge: Develop a deep understanding of our products and services to effectively answer inquiries and provide accurate information.
Issue Resolution: Listen attentively to customer concerns, troubleshoot problems, and escalate issues to appropriate departments when necessary.
Documentation: Maintain detailed and accurate records of customer interactions, including inquiries, complaints, and resolutions, in our CRM system.
Previous experience in customer service or call center roles preferred.
Excellent verbal and written communication skills.
Strong problem-solving abilities and attention to detail.
Ability to remain calm and professional under pressure.
Proficiency in basic computer skills.
Opportunity to make a meaningful impact on patients’ lives
Join a mission-driven, innovative team dedicated to transforming skincare
Comprehensive healthcare benefits (medical, dental, vision)
401(k) with company match
Monthly technology stipend
Paid time off and paid holidays
Supportive, collaborative team culture
This is a fully remote position with an hourly pay of $17.00.