Senior Manager, EAP Strategy & Operations

About the Senior Manager, EAP Strategy & Operations at Headspace:

The Senior Manager, EAP Strategy & Operations will lead the scoping, project management, and execution of our FY26 Employee Assistance Program (EAP) Optimization roadmap. This role will assume day-to-day operational ownership and will be accountable for translating strategy into execution across our core EAP partners. This role is highly cross-functional and execution-oriented, sitting at the intersection of partner management, operations, data, product, and go-to-market. The latter requires exceptionally strong skillsets across process optimization, account management, cross-functional collaboration, and strategic planning. The ideal candidate can flex up and down, driving strategy through execution of key projects while also setting KPIs, identifying and driving process improvements.

What you will do:

Partner & Account Management: Serve as the primary point of contact for external EAP partners, owning the day-to-day operational relationship and business outcomes

• Build strong, trust-based relationships with partner leadership and operational teams to enable effective collaboration
• Partner closely with Headspace leadership to identify, escalate, and resolve risks, serving as the ultimate accountable partner for the relationship
• Lead recurring operational cadences including QBRs, readiness reviews, and escalation forums

Roadmap Development & Tracking:

• Own the end-to-end EAP Partner Optimization roadmap, including quarterly and annual planning – as well as outcomes
• Inform and translate FY26 strategic objectives into clear scopes, timelines, milestones, and success metrics

Identify and prioritize portfolio of optimization opportunities across multiple partners aligned to shared goals, including operational efficiency, quality, scalability, and global expansion.

• Maintain a clear, executive-ready view of progress, risks, and tradeoffs

Execution & Project Management:

• Drive scoping and execution of multiple complex, cross-functional initiatives that improve operational efficiency and partner integration; example of initiative portfolio includes: data sharing and reporting process optimization, reducing manual workflows, development of joint marketing and enablement materials with GTM and partner teams, member triage and escalation improvements across clinical and work-life services, global expansion evaluation

Operational Excellence & Scale:

• Establish and refine operational frameworks, documentation, and role & responsibility models with partners - ultimately defining and owning the operating model Improve shared workflows, SLAs, and performance measurement across EAP service delivery
• Ensure operational readiness for key FY26 milestones, launches, and global expansions, achieving outcomes
• Identify opportunities to standardize, automate, and scale partner operations as the EAP footprint grows

Internal Enablement & Employer Support:

• Serve as the operational owner for internal EAP enablement, ensuring Sales, Client Success, and Account Management teams are equipped to confidently position, support, and troubleshoot EAP offerings
• Act as a primary escalation point for employer-facing EAP questions and issues, partnering with CS, Product, Clinical, and external partners to drive timely resolution
• Own and maintain internal EAP documentation and sources of truth, including knowledge bases, FAQs, enablement materials, and tooling (e.g., EAP GPT)
• Partner with GTM, Enablement, and CS Ops teams to deliver training, updates, and change communications related to EAP capabilities, partner changes, and process updates
• Proactively identify gaps in internal understanding or tooling and drive improvements that reduce friction for employer-facing teams

What you will bring:

Required Skills:

• 7+ years of experience, ideally with domain expertise within Employee Assistance Programs (EAP) in innovation and/or strategic operations roles
• Demonstrated track record with experience across 1 or more: partner operations, strategic operations, account management, innovation
• Deep operational expertise with ability to set and achieve targets and develop cross-functional roadmaps; brings industry benchmarks and best practices to role
• Ability to influence and effectively communicate with both internal and external senior leadership
• People management experience and ability to motivate and drive operational teams
• Analytical skill set, with ability to break down a problem into component parts, build a project plan against it, and manage end-to-end execution
• Strong judgment, accountability and decision-making skill set
• Nice to have: experience with technical integrations; operating in high-growth start-ups

Pay & Benefits:

The anticipated new hire base salary range for this full-time position is $118,800-$189,750 + equity + benefits.

Our salary ranges are based on the job, level, and location, and reflect the lowest to highest geographic markets where we are hiring for this role within the United States. Within this range, individual compensation is determined by a candidate’s location as well as a range of factors including but not limited to: unique relevant experience, job-related skills, and education or training.
Your recruiter will provide more details on the specific salary range for your location during the hiring process.

At Headspace, base salary is but one component of our Total Rewards package. We’re proud of our robust package inclusive of: base salary, stock awards, comprehensive healthcare coverage, monthly wellness stipend, retirement savings match, lifetime Headspace membership, generous parental leave, and more. Additional details about our Total Rewards package will be provided during the recruitment process.

About Headspace

Headspace exists to provide every person access to lifelong mental health support. We combine evidence-based content, clinical care, and innovative technology to help millions of members around the world get support that’s effective, personalized, and truly accessible whenever and wherever they need it.

At Headspace, our values aren’t just what we believe, they’re how we work, grow, and make an impact together. We live them daily: Make the Mission Matter, Iterate to Great, Own the Outcome, and Connect with Courage. These values shape our decisions, guide our collaborations, and define our culture. They’re our shared commitment to building a more connected, human-centered team—one that’s redefining how mental health care supports people today and for generations to come.

Why You’ll Love Working Here:

• A mission that matters—with impact you can see and feel
• A culture that’s collaborative, inclusive, and grounded in our values
• The chance to shape what mental health care looks like next
• Competitive pay and benefits that support your whole self

How we feel about Diversity, Equity, Inclusion and Belonging:

Headspace is committed to bringing together humans from different backgrounds and perspectives, providing employees with a safe and welcoming work environment free of discrimination and harassment. We strive to create a diverse & inclusive environment where everyone can thrive, feel a sense of belonging, and do impactful work together.

As an equal opportunity employer, we prohibit any unlawful discrimination against a job applicant on the basis of their race, color, religion, gender, gender identity, gender expression, sexual orientation, national origin, family or parental status, disability*, age, veteran status, or any other status protected by the laws or regulations in the locations where we operate. We respect the laws enforced by the EEOC and are dedicated to going above and beyond in fostering diversity across our workplace.

*Applicants with disabilities may be entitled to reasonable accommodation under the terms of the Americans with Disabilities Act and certain state or local laws. A reasonable accommodation is a change in the way things are normally done which will ensure an equal employment opportunity without imposing undue hardship on Headspace. Please inform our Talent team by filling out this form if you need any assistance completing any forms or to otherwise participate in the application or interview process.

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Headspace participates in the E-Verify Program.

Privacy Statement

All member records are protected according to ourPrivacy Policy. Further, while employees of Headspace (formerly Ginger) cannot access Headspace products/services, they will be offered benefits according to the company's benefit plan. To ensure we are adhering to best practice and ethical guidelines in the field of mental health, we take care to avoid dual relationships. A dual relationship occurs when a mental health care provider has a second, significantly different relationship with their client in addition to the traditional client-therapist relationship—including, for example, a managerial relationship.

As such, Headspace requests that individuals who have received coaching or clinical services at Headspace wait until their care with Headspace is complete before applying for a position. If someone with a Headspace account is hired for a position, please note their account will be deactivated and they will not be able to use Headspace services for the duration of their employment.

Further, if Headspace cannot find a role that fails to resolve an ethical issue associated with a dual relationship, Headspace may need to take steps to ensure ethical obligations are being adhered to, including a delayed start date or a potential leave of absence. Such steps would be taken to protect both the former member, as well as any relevant individuals from their care team, from impairment, risk of exploitation, or harm.

For how how we will use the personal information you provide as part of the application process, please see: https://www.headspace.com/applicant-notice

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