Senior Quality Assurance Specialist

Most agencies treat QA as a step. We're hiring someone to make it a discipline.

This is inBeat's first dedicated QA hire. You'll build the function from the ground up — designing the review processes, running the day-to-day checks, and over time scaling the practice beyond a single person. The brief is simple: nothing outbound goes to a client or a platform without a clean pass through QC.

The work matters because the mistakes it prevents are the ones that quietly erode trust. A CTA placed where Facebook's button covers it. A caption that crops behind TikTok's UI. A claim on a pet health campaign that drifted from "supports" to "cures" between draft three and final delivery. Small things. Compounding consequences.

What you'll own

You'll be the last line of defence on outbound creative — copy decks, scripts, captions, assets — before any of it reaches a client or goes live. That means accuracy, brand compliance, regulatory claims, and platform specs, every time. The avoidable issues that make agencies look amateur are the ones you catch first.

The immediate focus is our Tier 1, high-compliance accounts, starting with NutriMax. You'll partner with Valen to build a tiered client framework (low, medium, high compliance) and apply rigorous claim-checking on regulated work — pet health, supplements, and other categories where the difference between "supports" and "cures" isn't semantic, it's legal. You'll maintain claim libraries, do-not-say lists, and approved phrase banks for each Tier 1 brand.

Brand standards sit with you too. Logos, colour, typography, tone of voice — checked against each client's guidelines, not from memory. You'll keep brand standards summaries live for the top accounts so the studio has one reference point, not five.

Then you'll turn all of that into a system. Checklists, review templates, SOPs, pre-flight checks by output type. QA stops being a person and becomes a process the agency can scale. You'll track error patterns, report trends to leadership monthly, and recommend workflow changes that reduce revision cycles before they become a problem.

You'll work across creative, strategy, account management, and PM — the calm, constructive voice in the room who catches problems early without becoming a bottleneck. As volume grows, you'll help coach junior QA or proofreaders, and define what the QA support layer looks like once the load justifies it.

What we need from you

• Significant hands-on QA, proofreading, or compliance experience in an agency, regulated industry, or high-volume creative environment

• A working knowledge of regulatory frameworks for at least one compliance-sensitive category (FDA, FTC, pet health, supplements, finance, or similar)

• Sharp eye for brand standards — logos, colour, typography, tone of voice — across multiple clients held in parallel

• Strong working knowledge of platform specs across Meta, TikTok, YouTube, and the static and video formats they accept

• Proven ability to build process from scratch: SOPs, checklists, review templates, claim libraries

• Comfortable with high volume and tight turnaround without letting standards slip

• Clear, constructive communicator — able to flag issues without slowing the work down or putting people on the defensive

• Highly organised, systematic, and able to hold multiple Tier 1 accounts in your head at once

Bonus, not required

• Experience writing or refining brand voice and tone guidelines

• Familiarity with project management tooling and how QA hands off cleanly to PM

• Experience onboarding or coaching junior QA or proofreaders

• A background in copy or editorial — the kind that catches the drift before it shows up in a claim

Why inBeat

inBeat is a tight-knit team of creative, data-driven people building services for some of the largest brands in the world. The work is real, the clients are tier-one, and the culture is built on three things: autonomy, transparency, and high performance.

This role is a particular kind of fit. You're not joining to be loud. You're joining because the difference between work that goes out clean and work that doesn't matters to you — and you'd rather be the person who makes sure of it than the person who explains why it didn't happen. If that sounds like you, you'll have more autonomy here than in most agencies, and the QA function you build will become the agency standard.

How we work

• Fully remote. Work from anywhere that works for you.

• Flexible hours. We care about outcomes, not optics.

• Unlimited time off and sick days. Take what you need. Come back better.

• Real room to grow. Fast-growing agency, fast-growing scope.

If this sounds like the role you've been looking for, we'd like to hear from you.