Coordinator I, Help Desk
•Jobgether· 7h
🎧 Support⏰ Full-time📈 Mid Level💰 $50k-67k🇺🇸 USA
7h ago
Incode·5 days ago
POWER A WORLD OF TRUST
Incode is the leading provider of world-class identity solutions that is reinventing the way humans authenticate and verify their identities online to power a world of digital trust.
Through our revolutionary identity solutions, we are unleashing the business potential of universal industries including finance, government, retail, hospitality, gaming, and more, by reducing fraud and transforming human interactions with data, products, and services.
We’re in the process of rapidly scaling our diverse global team and we’re looking for entrepreneurial individuals and leaders who are curious, driven, and excited by ownership to join a Unicorn-status scale-up!
Incode is a Series B unicorn ($1.25 B valuation) rewriting how the world proves identity. Our AI-powered platform lets leading banks, fintechs, marketplaces, and governments deliver friction-free experiences while defeating fraud and safeguarding privacy. Customers such as Citi, AirBnB, Block, Chime, Sixt, and TikTok rely on Incode to power their identity verification and security. Recently named a leader in the Gartner® Magic Quadrant™ for Identity Verification, we’re scaling fast—and we need a product-marketing leader who can turn breakthrough technology into a category-defining narrative.
This is a full-lifecycle SE role: you'll be the primary technical voice for mid-market clients across the USA and Latin America. You'll work across both the Incode and MetaMap identity verification platforms, collaborating closely with Sales, Product, Engineering, and Customer Success to deliver integrations that actually ship.
What makes this role unique: you won't hand off clients after the sale. You own the relationship end-to-end — which means more context, deeper partnerships, and a direct line between the work you do and the impact you see.
Pre-Sales
Onboarding & Implementation
Post-Sales & Account Health
Full-Lifecycle Owner – You're energized by seeing a client go from prospect to production — and you don't drop the ball at handoff because there is no handoff.
Technically Credible, Commercially Aware – You speak fluently with both developers and business stakeholders, and you understand that a clean integration is a retention lever.
Organized Under Load – You can manage multiple client engagements simultaneously without things falling through the cracks.
Bilingual Communicator – You communicate confidently in both Spanish and professional-level English — written and verbal.
Remote-Ready – You're comfortable working fully remote with distributed teams across time zones and take ownership of your own structure and follow-through.
Required
Nice to Have
Lead the narrative. Empower the field. Join Incode and turn innovation into unstoppable market momentum.
Aspects of our Culture:
Benefits & Perks:
Equal Opportunities:
Incode is an equal opportunity employer, committed to creating a diverse and inclusive work environment. We take great pride in having an inclusive, diverse, and global team, and we are always looking for talented and passionate individuals from all backgrounds and walks of life. As part of our commitment to inclusion, we ensure that reasonable accommodations are available throughout the hiring process. If you require any accommodation due to a disability or specific need, please let our Talent Acquisition team know—we’ll do our best to support you.
Applicant Data Privacy:
We will only use your personal information concerning Incode’s application, recruitment, and hiring processes.