Job Title: Salesforce System Administrator
Reports To: Technical Program Manager, Digital Transformation
About inKind:
At inKind, we help independent restaurants thrive by providing capital and a unique customer engagement platform. We’re a mission-driven, high-growth company blending fintech, hospitality, and technology. Our team is passionate, nimble, and committed to building a better ecosystem for small businesses.
Role Summary:
The Salesforce System Administrator at inKind is responsible for the day-to-day administration, support, and ongoing optimization of our Salesforce platform, which powers our two-sided marketplace. This role serves as the primary point of contact for internal Salesforce requests, partners closely with our Salesforce Architect on larger initiatives, and ensures system stability, data integrity, and a strong user experience across Sales, Operations, and Support teams.
This is a hands-on role requiring strong declarative Salesforce skills, sound judgment around change management, and clear communication with both technical and non-technical stakeholders.
Who You Are:
- Experienced: A Salesforce System Administrator with hands-on experience configuring workflows, flows, permissions, and user management in a production environment
- Problem Solver: A detail-oriented troubleshooter who documents work clearly and ensures changes are tested prior to deployment
- Responsive and Accountable: An accountable and responsive team member, with strong ownership of requests and proactive communication with stakeholders
- Cross-Functional Collaborator: A collaborative partner who works effectively with a Salesforce Architect and cross-functional teams to deliver reliable solutions
- Adaptable and Growth-Oriented: User-focused and comfortable in a fast-paced environment, with motivation to continue growing Salesforce expertise
Responsibilities/Essential Functions:
- Own day-to-day Salesforce administration, including user access, security, configuration, reports, dashboards, and declarative automation
- Triage, prioritize, and resolve Salesforce support requests through Jira Service Management, providing clear and timely communication to stakeholders
- Design, build, test, and maintain Salesforce configuration and automation (Flows, validation rules, approval processes), troubleshooting issues in production
- Execute and validate configuration changes in sandbox environments and support production deployments, including off-hours releases when required
Partner with the Salesforce Architect and cross-functional teams to implement enhancements, support larger initiatives, and continuously improve Salesforce processes - Maintain documentation, contribute to internal knowledge bases, and proactively monitor system health and data quality
Minimum Qualifications:
- 3–5 years of hands-on Salesforce Administration experience supporting production environments
- Strong experience with Salesforce declarative tools, particularly Flow, permissions, and automation best practices
- Proven ability to troubleshoot and resolve Salesforce configuration and data issues in a live environment
- Solid understanding of Salesforce data model concepts, security, and access controls
- Experience managing work through a ticketing or request system (Jira or similar)
- Strong communication skills and the ability to manage multiple priorities in a fast-paced environment
- Willingness to support off-hours deployments as needed
Preferred Qualifications:
- Salesforce Administrator certification
- Additional Salesforce certifications (Advanced Administrator, Platform App Builder, or Platform Developer I)
- Familiarity with Salesforce deployment tools such as Copado or Gearset
- Experience with Sales Cloud and Service Cloud; exposure to Data Cloud or Agentforce is a plus
- Experience supporting Salesforce integrations and working in a high-growth technology environment
Work Environment:
- Must be available to support feature releases and product changes during off-hours (evenings/weekends) in coordination with our Salesforce Architect
- Standard business hours with flexibility required for deployment windows
Some of our Benefits:
- Generous PTO and company holiday policy + company paid Short Term Disability
- 100% employer covered health and dental insurance for our direct employees (a set plan is covered, with higher tier healthcare coverage available at employee's additional cost; dependent coverage is at employee's cost); vision plan available at employee's additional cost
- Child Care Benefits and generous parental leave
Salary:
inKind is an Equal Opportunity Employer. We believe that diversity is vital to inKind's ability to provide our clients with the best recommendations and are committed to fostering a varied and inclusive work environment. Your race, color, ancestry, religion, gender, gender identity, national origin, sexual orientation, age, marital status, disability status, veteran status, or any other protected category have no bearing on our hiring decisions.
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