Senior Instructional Design Manager, Healthcare Operations

Join Interwell’s Operational Excellence team, a dynamic group within Healthcare Operations dedicated to driving top-priority operational change. In this inaugural role, you will lead the creation of high-impact learning programs and tools that empower our patient-facing teams to deliver exceptional care. You’ll establish best practices for instructional design, ensuring consistency and alignment with organizational standards while meeting the unique needs of Healthcare Operations. Your work will drive adoption of new processes, enhance performance and quality across clinical and non-clinical teams, strengthen role-based onboarding, and keep remote teams connected and aligned during times of change. Success in this role requires the capacity to work independently and collaboratively, balancing self-directed ownership with strong cross-functional partnership.

What You’ll Do:

• Design and develop impactful learning programs and training courses for patient-facing teams, tailored for a remote environment (i.e. e-learning modules and multimedia assets) and aligned with organizational goals.
• Set clear, measurable learning objectives that connect directly to business outcomes.
• Create engaging and effective training programs, presentations, and supporting materials for new processes and workflows
• Advise on training strategies for initiatives and change management, including appropriate delivery methods (self-paced vs. live), formats (video, slides, simulations), and timeline/pacing.
• Collaborate with SME’s, trainers and project teams to identify learning needs
• Translate complex workflows and systems into clear, accurate learning materials delivered across multiple modalities
• Manage materials development and review processes with timely stakeholder communication
• Equip facilitators with the tools and guidance they need to deliver training effectively.
• Summarize and communicate about learning initiatives across Healthcare Operations teams so all leaders aware of ongoing efforts and priorities
• Provide and respond to feedback to functional leaders responsible for onboarding curricula and trainers delivering your content

What You’ll Need:

• 6+ years of relevant professional experience
• 4+ years of experience designing and delivering learning programs and content for working adults across multiple modalities
• Bachelor’s Degree required, preferably in Education, Design, Learning Technology or equivalent; Masters Degree preferred
• Background in developing educational content for users of Epic and CTI platforms preferred
• Knowledge and proficiency in adult learning principles and instructional design models, including strong scriptwriting and storyboarding skills for instructional content
• Expertise in technically-focused learning, including competency in training development tools like Articulate 360 and Powtoons, as well as proficiency in LMS systems
• Proven ability to learn complex, technology-driven workflows and translate them into clear, engaging content for care team audiences
• Experience collaborating with subject matter experts (SMEs) and cross-functional teams to translate concepts into accessible, engaging learning materials
• Strong written and verbal communication skills with attention to clarity and tone, in support of strong relationship-building skills across departments and levels
• Knowledge of change management best practices related to learning initiatives
• Preferred Certifications/Licensures: Association for Talent Development Master Instructional Designer Certificate, Associate Professional in Talent Development, or Certified Professional in Talent Development
• Ability to travel up to 10% annually (1-2x per year for team onsites)