ISTA Personnel Solutions is a global BPO company, partnering with a well-established USA-based client in the healthcare sector. We are seeking a Patient Admissions Coordinator to join our remote support team.
The Patient Admissions Coordinator serves as the first point of contact for families seeking Applied Behaviour Analysis (ABA) services. This role guides families through the admissions and onboarding process, ensuring all required documentation is collected, insurance benefits are verified, and authorisations are secured. The coordinator provides families with clear communication, compassionate support, and a smooth transition into care services.
PLEASE NOTE
- Working Hours: This role requires you to work EST hours, Monday - Friday 09:00 AM - 06:00 PM (15:00 PM to 24:00 AM South African Time, subject to change due to daylight savings).
- You will be required to work on both South African and US public holidays (compensation for SA public holidays in accordance with the BCEA)
- Work Environment: This is a remote role.
- Internet Requirements: A fixed fibre line with a minimum speed of 25 Mbps (upload & download) and the ability to support a wired Ethernet connection is mandatory. Applicants without a fixed fibre line cannot be considered.
- Power Backup: A reliable power backup solution is required to manage load shedding and power outages. Applicants without a power backup cannot be considered.
Key Responsibilities
- Respond to new family enquiries via phone, email, and online forms.
- Collect required documentation (diagnoses, referrals, insurance cards).
- Verify US insurance benefits and secure pre-authorisations for services.
- Clearly explain coverage, co-pays, and out-of-pocket costs to families.
- Maintain accurate records in CRM/EHR systems.
- Coordinate with clinical and scheduling teams to initiate services.
Requirements
- Matric required; post-secondary qualification in health admin, business, or related field will be an advantage.
- Experience in healthcare admissions, medical aid/insurance, or client services.
- Knowledge of US healthcare or insurance processes is an advantage.
- Strong communication skills with empathy and professionalism
- Highly organised, detail-oriented, and comfortable managing multiple cases.
- Computer literate with CRM/EHR experience preferred.
If you are not contacted within 14 working days, please consider your application unsuccessful.
