ServiceNow Administrator II

What you’ll do at Jamf:

As part of an agile scrum team, the ServiceNow Admin II will work closely to refine and prioritize user stories, and work with the team and other technical contributors to support

feature delivery and help Jamf achieve its business objectives. They will be a subject matter expert for specific areas of the platform, working closely with business stakeholders to drive system efficiency and standardization across the platform. They will be primarily responsible or managing the day-to-day incidents and troubleshooting with the platform.

This role is offered as remote. We are only able to accept applications for those based in Poland and have sponsorship to live and work in Poland.

#LI-Remote

What you can expect to do in this role:

• Own the day-to-day administration, maintenance, and configuration of the ServiceNow platform.
• Manage the incident queue within ServiceNow and ability to proactively troubleshoot and solve issues.
• Design and implement custom workflows, scripts, and automation solutions using ServiceNow Studio and scripting languages (JavaScript, Glide).
• Direct and coordinate platform upgrades, patches, and releases, ensuring minimal downtime.
• Provide training, technical support, and guidance to end-users and stakeholders to ensure effective platform usage.
• Monitor and resolve system issues, incidents, and tickets in alignment with ITIL processes.
• Configure and maintain integrations with other enterprise systems and tools.
• Ensure platform compliance with organizational policies, security standards, and regulatory requirements.
• Develop and maintain reports, dashboards, and performance metrics to support data- driven decision-making.
• Act as the subject matter expert for internal and external stakeholders.
• Providing ongoing review and creation of technical documentation.
• Partner with solution architects and business analyst to support requirements refinement.
• Ability to successfully manage change and navigate positively in a fast-paced environment, prioritizing and managing multiple complex projects simultaneously.
• Partner with other administrators or system owners within Jamf to support scalability and growth of enterprise platforms.

What we are looking for:

• 3 years or more of experience as a ServiceNow Administrator or similar role (Required).
• Strong proficiency in ServiceNow modules (ITSM, ITOM, HRSD, CSM, CMDB, APM, GRC, Sec Ops) (Required).
• Hands-on experience with ServiceNow scripting, workflows, and configuration (Required).
• Familiarity with ITIL framework and its implementation in ServiceNow (Required).
• Understanding of system integrations using APIs, REST/SOAP (Required).
• Experience with Agile/Scrum methodologies (Preferred).
• Strong problem-solving and analytical skills.
• Effective communication and collaboration abilities.
• Working knowledge of Jira or similar system (Preferred).
• Mentor other specialists: drive and enforce standards, tools, and methodologies.
• Ability to develop effective relationships at all levels of the organization.
• Ability to work on multiple projects simultaneously in a fast-paced environment.
• Ability to manage multiple priorities and constantly complete time sensitive tasks.
• Bachelor’s degree in Computer Science, Information Technology, or related field (or equivalent experience) (Required).
• ServiceNow Certified System Administrator (CSA) or equivalent certification (Required).
• Additional ServiceNow certifications (Implementation or management of modules) (Required).
• A combination of relevant experience and education may be considered.

Why Jamf?

• Named one of Forbes Most Trusted Companies in 2024.
• We know that big ideas can come from anyone, so we empower everyone to make an impact. Our more than 90% employee retention rate agrees!
• You will have the opportunity to make a real and meaningful impact for more than 50,000 global customers with the best Apple device management solution in the world.
• We put people over profits – which is why our customers keep coming back to us.
• We encourage you to simply be you. We constantly seek and value different perspectives to ensure Jamf is a place where everyone feels comfortable and can be successful.
• 23 of 25 world’s most valuable brands rely on Jamf to do their best work (as ranked by Forbes).
• Over 100,000 Jamf Nation users, the largest online IT community in the world.