Administrative Assistant
•Nbcuniversal3· 4h
⚙️ Operations⏰ Full-time📈 Mid Level🇺🇸 Universal City, USA
4h ago
Tempo·about 9 hours ago
Tempo is a layer-1 blockchain purpose-built for stablecoins and real-world payments, born from Stripe’s experience in global payments and Paradigm’s expertise in crypto tech.
Tempo’s payment-first design provides a scalable, low-cost predictable backbone that meets the needs of high-volume payment use cases. Our goal is to move money reliably, cheaply, and at scale. Our north star is simplicity for users: fintechs, traditional banks, merchants, platforms, and anyone else looking to move their payments into the 21st century.
We're building Tempo with design partners who are global leaders in AI, e-commerce, and financial services: Anthropic, Coupang, Deutsche Bank, DoorDash, Mercury, Nubank, OpenAI, Revolut, Shopify, Standard Chartered, Visa, and more.
We’re a team of crypto-optimists, building the infrastructure needed to bring real, substantial economic flows onchain. We like to move fast and swing for the fences — join us!
The Role
Tempo is growing rapidly and we are looking for a trusted IT Ops who thrives in dynamic environments, loves problem solving under pressure, and can keep us operating at peak performance while building out our in-house IT expertise from 0 to 1 and beyond. This is a role for someone early in their IT career. This role is remote friendly
Responsibilities
Oversee, operate, and optimize our IT ticketing.
Ensure helpdesk is watched, answered and triaged efficiently and effectively.
Rapidly troubleshoot IT support requests for a fast-moving team primarily based in the US and EU
Manage new hire onboarding and permissions access across our internal systems and cloud environments
Qualifications
1-3 years of IT support experience, preferably in a fast-paced startup.
Hands-on experience with troubleshooting and supporting MacOS. Windows/Linux are nice to haves.
Experience with administering Okta, Google Workspace, and Apple devices, as well as use of scripting languages and AI tools
A service-oriented mindset with excellent customer-facing and verbal communication skills.
Comfortable working in a fast-paced environment and able to operate effectively under ambiguity, with excellent communication and prioritization skills
Attributes
Strong service mentality with a bias towards action
Simplifier - you easily translate IT solutions to help unblock issues for both technical and non-technical audiences
Able to seamlessly context-switch across short-term tasks and long-term projects