At Jamf, we believe in an open, flexible culture based on respect and trust. Our track record and thriving work environment all stem from the freedom we grant ourselves to get the job done right. We take pride in helping tens of thousands of customers around the globe succeed with Apple.
The secret to our success lies in our connectivity, while operating with a high degree of flexibility. Work-life balance remains our priority while feeling connected is important to maintain our strong culture, achieve our goals, and thrive as #OneJamf.
What you'll do at Jamf:
The Technical Writer II will work autonomously and as part of cross-functional Agile delivery teams to create, deliver, and maintain the information that explains how to use our company’s software products. That information includes, but is not limited to, in-app text, user guides, release notes, knowledge base articles, technical papers, and infographics.
You may be required to work periodically at a Jamf office or collaborative work location with other Jamf employees in your area for certain events or moments that matter.
What you can expect to do in this role:
- Responsible for end-to-end content creation and curation for assigned Jamf products; this includes working with multiple development teams to understand the technical changes in each software release and determine how best to document them to meet Jamf customer needs, ensuring adherence to style guides and standards, and validating accuracy and completeness of the content.
- Maintain a deep understanding of Jamf products and their role in making customers successful
- Maintain a working understanding of all documentation sets, including their purpose, target audience, and overall content
- Maintain an understanding of processes and procedures used throughout Tech Comm, Engineering, and Agile delivery teams
- Work as part of a cross-functional, Agile delivery team to learn and research new features and develop and deliver complete, technically accurate content that meets users' needs
- Demonstrate ability to adapt to a fast-paced work environment with close attention to detail
- Keep up with information from Apple about their releases and security news to determine impacts on our products and our users
- Seek out appropriate advice or expertise when faced with challenging or important decisions
- Work with guidance when necessary, and make decisions when appropriate for assigned tasks and initiatives
- Create new content from concept to delivery
- Use Jira to capture and track work
- Use Confluence to record research findings and other applicable information
- Work with technical writers across Agile delivery teams to ensure content fits the Jamf voice and tone and expected level of quality
- Work in conjunction with an information architect to ensure content is complete, usable, findable, and consistent with style guidelines
- Use our content management systems and solutions to format, compile, and publish content
- Onboard, educate, and mentor new technical writers as needed
- Work collaboratively at the technical writer team level to assist and Influence other members
- Bring forward new and innovative ideas based on areas of expertise
- Continually demonstrate a mastery of technical writing skills and the overall discipline
- Explore how AI can be used to improve existing content creation and publication with a focus on opportunities to leverage Agentic AI capabilities
- Serve in on-call capacity as needed for critical customer events
- #LIRemote
What we are looking for:
- Minimum of 5 years of experience as a technical writer or communicator in the software industry (Required)
- Ability to effectively manage and prioritize multiple tasks and duties simultaneously while independently coordinating and ensuring that scheduled delivery dates and milestones are achieved (Required)
- Ability to communicate effectively with all levels of the organization; collocated or working remotely (Required)
- Business level proficiency in English (Required)
- Working knowledge of DITA XML, and topic-based writing (Required)
- General experience with macOS and iOS platforms (Preferred)
- General experience in an Agile environment (Preferred)
- 4 year / Bachelor's Degree (Required)
- 4 year / Bachelor's Degree in Technical or Scientific Writing, Technical Communications, or Computer Science (Preferred)
- A combination of relevant experience and education may be considered
SECURITY AND PRIVACY REQUIREMENTS
- Participation in ongoing security training is mandatory
- Established security protocols will be adhered to, sensitive data will be handled responsibly, and data protection practices are followed, including understanding relevant privacy regulations and reporting breaches
- Acknowledging the Jamf Code of Conduct, where applicable security and privacy policies can be found, is a requirement of all roles at Jamf
How we help you reach your best potential:
- Named a 2025 Best Companies to Work For by U.S. News
- Named a 2024 Best Technology Company to Work For by U.S. News
- Named one of Forbes Most Trusted Companies in 2024
- Named a 2024 Best Companies to Work For by U.S. News
- Our developers work in agile delivery teams to produce new features, improve software components, and are the subject matter experts for our Jamf product offerings.
- You will have the opportunity to make a real and meaningful impact for more than 75,000 global customers with the best Apple device management solution in the world.
- We constantly push the boundaries of technology, our developers support new innovations and OS releases the moment they are made available by Apple.
- Several Jamf engineers are named in patents and with team names like CatDog, ThunderSnow and Dalek you can expect to have some fun while building cutting-edge software.
- You will have the opportunity to work with a small and empowered team where the culture is based on trust, ownership, and respect.
- We offer a clear career path that enables you to grow under supportive leadership and management
- Visit our Jamf Engineering blog to learn more about the innovative projects our team is working on and what we learn from each challenge we solve. A blog written by engineers, for engineers at medium.com/jamf-engineering
- 22 of 25 world’s most valuable brands rely on Jamf to do their best work (as ranked by Forbes).
- Over 100,000 Jamf Nation users, the largest online IT community in the world.
Pay Transparency
At Jamf, base pay is one part of our total compensation package and is set within a defined range. These ranges can vary based on hiring location. Where an individual's pay falls within that range depends on several factors, including role scope, location, budget, skills, experience, and qualifications. This approach helps ensure fair, competitive pay and provides room to grow as you develop in your role.
What it means to be a Jamf?
We are a team of free-thinkers, can-doers, and problem-crushers. We value humility and the relentless pursuit of knowledge. Our culture flows from a spirit of selflessness and relentless self-improvement - driving both personal growth and collective progress throughout our company. We unite around common goals while respecting personal approaches, believing that fulfilled individuals create a thriving, vibrant workplace.
Our aim is simple: hire exceptionally good people who are incredibly good at what they do and let them do it. We provide the support and resources to let everyone be their authentic, best selves at work, at rest, and at play. We are committed to supporting the continual improvement of Apple in the workplace, the organizations that rely on them and the people who keep it all running smoothly.
Above it all, waves our banner of #OneJamf – and the knowledge that when we stand together, we accomplish so much more than we could alone. We seek individuals who share this unwavering journey toward growth to join us in our quest for constant improvement.
What does Jamf do?
Jamf extends the legendary Apple experience people enjoy in their personal lives to the workplace. We believe the experience of using a device at work or school should feel the same, and be as secure as, using a personal device. With Jamf, customers are able to confidently automate Mac, iPad, iPhone and Apple TV deployment, management, and security – anytime, anywhere – to protect the data and applications used by employees in the workplace, students learning in the classroom, and streamline communications in healthcare between patients and providers. More than 2,500 Jamf strong worldwide, we are free-thinkers, can-doers, and problems crushers who are encouraged to bring their whole selves to work each and every day.
Get social with us and follow the conversation at #OneJamf
Jamf is committed to creating an inclusive & supportive work environment for all candidates and employees. Candidates with disabilities or religious beliefs are encouraged to reach out if they need additional support or alternative options to our recruiting processes to accommodate their disability or religious belief. If you need an accommodation, please contact your Recruiter or Recruiting Coordinator directly. Requests for accommodation will be handled confidentially by Recruiting and will not be shared with the hiring manager. Jamf is an equal opportunity employer and does not discriminate against individuals who request reasonable accommodation for disability or religious beliefs. To request accommodations please email us at [email protected]
