Accountabilities

In this role, you will be responsible for supporting account operations and ensuring smooth execution of customer-facing processes across healthcare provider accounts.

• Provide day-to-day operational and coordination support for client accounts in partnership with Account Managers
• Manage and track customer support tickets related to access, system issues, site IDs, and other operational requests
• Act as an initial escalation point for customer issues, coordinating internal resolution across technical and operational teams
• Monitor outstanding issues and ensure timely follow-up, resolution, and clear communication to stakeholders
• Assist in maintaining and updating account documentation, SOPs, workflows, and operational job aids
• Support reporting and KPI tracking to identify trends, risks, and opportunities for process improvement
• Coordinate cross-functional activities across IT, Finance, Operations, and Account Management teams to ensure alignment and execution
• Assist with provisioning, access management, and onboarding activities for new and existing clients
• Support billing issue resolution in collaboration with Finance and other internal stakeholders
• Contribute to identifying recurring operational gaps and recommending workflow improvements

Requirements:

The ideal candidate brings experience in customer-facing operational roles, with strong coordination skills and the ability to manage multiple priorities in a structured, regulated environment.

• 2–4 years of experience in account coordination, customer support, healthcare operations, or similar client-facing roles
• Strong communication and relationship management skills with both internal and external stakeholders
• Excellent organizational skills with the ability to manage multiple tasks and priorities simultaneously
• Ability to coordinate cross-functional teams and drive timely issue resolution
• Strong attention to detail with the ability to track, document, and follow through on operational requests
• Experience working with data, reports, or KPIs to identify trends and support decision-making
• Familiarity with HIPAA-regulated or healthcare environments is strongly preferred
• Proficiency in Microsoft Office tools (Excel, Outlook, PowerPoint)
• Ability to work effectively in fast-paced, matrixed organizations
• Experience in customer support systems or ticketing tools is a plus

Benefits:

• Estimated total compensation: $65,000 – $69,000 USD
• Comprehensive medical, dental, and vision insurance coverage
• 401(k) retirement plan with employer matching contributions
• Flexible PTO and supportive time-off policies
• Remote work flexibility within the United States
• Professional development and career growth opportunities into Account Management roles
• Exposure to healthcare operations and cross-functional business functions
• Collaborative and mission-driven work environment focused on healthcare data impact