This position is listed on behalf of a partner company, who manages all applications and next steps. Our partner is looking for a Account Executive, PBA Enterprise Client Services based in the United States.
This role is responsible for managing and growing relationships across a portfolio of large enterprise employer clients within the healthcare and benefits ecosystem.
You will act as the primary relationship owner, ensuring client satisfaction, retention, and long-term partnership success.
The position plays a key role in guiding strategic account planning, renewal execution, and ongoing optimization of health and pharmacy benefit programs.
You will collaborate closely with clinical, operational, and analytics teams to deliver tailored solutions and high-value recommendations to clients.
The environment is fast-paced, client-focused, and highly cross-functional, requiring strong communication and strategic thinking.
This role has direct impact on client outcomes, revenue retention, and the overall success of enterprise healthcare programs.
Accountabilities:
- Serve as the primary relationship owner for assigned enterprise employer clients, ensuring strong engagement with executive stakeholders, decision-makers, and influencers while maintaining long-term satisfaction and retention.
- Lead account strategy development and execution in partnership with internal clinical, account management, and operations teams to ensure client goals are met and exceeded.
- Manage the full client lifecycle including renewals, contract oversight, performance guarantee tracking, and alignment with contractual obligations and compliance requirements.
- Oversee client vendor relationships and coordinate internal resources to resolve issues, address escalations, and ensure seamless service delivery.
- Deliver data-driven insights, reporting, and strategic recommendations to clients based on financial, clinical, and operational performance trends.
- Support ongoing improvement of client satisfaction and Net Promoter Score (NPS) through proactive engagement and issue resolution.
- Identify opportunities to enhance client value through tailored solutions aligned with evolving healthcare and pharmacy benefit trends.
Requirements
- 5+ years of experience in pharmacy benefits management (PBM), health plan services, or enterprise healthcare account management.
- Strong background in client-facing roles managing large, complex enterprise accounts and executive-level stakeholders.
- Proven experience with contract management, renewals, performance guarantees, and financial reporting in a healthcare or benefits environment.
- Strong analytical skills with the ability to interpret data, build insights, and present recommendations clearly to clients and internal teams.
- Excellent communication, negotiation, and client de-escalation skills with a consultative and relationship-driven approach.
- Demonstrated ability to manage multiple priorities, complex workflows, and cross-functional stakeholders in a fast-paced environment.
- Strong business acumen, strategic thinking ability, and comfort operating with a high degree of autonomy and accountability.
- Proficiency in Microsoft Office and familiarity with industry-related tools and reporting systems.
- Willingness to travel up to 25% as required.
Benefits
- Competitive base salary aligned with experience, skills, and geographic location.
- Comprehensive medical, dental, and vision insurance coverage for employees and eligible dependents.
- Generous paid time off, holidays, and flexible work arrangements depending on role requirements.
- Opportunities for professional growth in a rapidly evolving healthcare technology environment.
- Exposure to enterprise-level clients and high-impact healthcare transformation initiatives.
- Retirement and financial wellness support programs (where applicable).
- Inclusive and values-driven workplace focused on collaboration and continuous improvement.
How Jobgether works:
We use an AI-powered matching process to ensure your application is reviewed quickly, objectively, and fairly against the role's core requirements. Our system identifies the top-fitting candidates, and this shortlist is then shared directly with the hiring company. The final decision and next steps (interviews, assessments) are managed by their internal team.
We appreciate your interest and wish you the best!
Data Privacy Notice: By submitting your application, you acknowledge that Jobgether will process your personal data to evaluate your candidacy and share relevant information with the hiring employer. This processing is based on legitimate interest and pre-contractual measures under applicable data protection laws (including GDPR). You may exercise your rights (access, rectification, erasure, objection) at any time.
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