This position is posted by Jobgether on behalf of a partner company. We are currently looking for a Manager, Account Management - REMOTE. In this role, you will lead the account management team, focusing on building strong relationships with partners. Your efforts will catalyze operational excellence and strategic initiatives that shape partner interactions, ensuring that all procedures are scalable and efficient. You will drive the growth of your team while managing performance targets and developing collaborative solutions across functional areas to enhance the overall partner experience. This impactful role requires adaptability in a fast-paced environment and a commitment to financial empowerment.
Accountabilities
- Serve as a key member of the Partner Success team and Customer Success leadership.
- Develop processes to standardize partner issue resolution.
- Create proactive communication strategies for addressing partner concerns.
- Design an effective escalation process for the account management team.
- Enhance the skillset of the account management team through development initiatives.
- Foster relationships with partners for better understanding and collaboration.
- Establish metrics for assessing account management performance and partner satisfaction.
- Drive continuous improvement in account management practices.
Requirements
- Bachelor's degree or equivalent education and experience.
- 5+ years in Business Administration, management, or a related field.
- Proven leadership skills in managing account management teams.
- Expertise in relationship management with partners.
- Results-oriented mindset focused on exceeding performance targets.
- Ability to handle change and implement new processes effectively.
- Strong communication skills for interacting with various stakeholders.
- Collaborative approach to achieving organizational goals.
Benefits
- Comprehensive benefits package including health insurance.
- 401(k) retirement benefits.
- Life insurance and disability benefits.
- Generous paid time off policy.
- Annual performance-based incentive opportunity.
- Support for professional development and growth.
- Flexible work environment focused on work-life balance.
Why Apply Through Jobgether?
We use an AI-powered matching process to ensure your application is reviewed quickly, objectively, and fairly against the role's core requirements. Our system identifies the top-fitting candidates, and this shortlist is then shared directly with the hiring company. The final decision and next steps (interviews, assessments) are managed by their internal team.
We appreciate your interest and wish you the best!
Data Privacy Notice: By submitting your application, you acknowledge that Jobgether will process your personal data to evaluate your candidacy and share relevant information with the hiring employer. This processing is based on legitimate interest and pre-contractual measures under applicable data protection laws (including GDPR). You may exercise your rights (access, rectification, erasure, objection) at any time.
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