This position is posted by Jobgether on behalf of a partner company. We are currently looking for an Account Management Team Lead in Brazil.
This role combines strategic account management with team leadership in a fast-paced SaaS environment focused on the travel industry. You will manage a portfolio of high-value clients while also leading and developing a small team of Account Managers across LATAM. The position is centered on driving revenue growth, improving client satisfaction, and ensuring strong retention across key accounts. You will act as a key escalation point for complex client needs and collaborate closely with cross-functional teams to optimize performance and customer outcomes. In addition, you will use data and reporting to identify trends, guide decisions, and improve team effectiveness. This is a high-impact role suited for someone who thrives in both hands-on client work and people management.
Accountabilities:
- Manage a portfolio of strategic clients, focusing on revenue growth, retention, and long-term account expansion.
- Lead, mentor, and support a team of up to 4+ Account Managers through coaching, 1:1s, and performance management.
- Act as the main escalation point for complex client issues and internal coordination challenges.
- Oversee customer success activities to ensure a high standard of service delivery across your team and accounts.
- Collaborate with internal departments to improve processes, deliver product training, and align on customer needs.
- Analyze performance data, KPIs, and account metrics to identify opportunities and inform strategic decisions.
Requirements:
- 2–3+ years of experience in account management leadership or team lead roles within SaaS or similar environments.
- Proven track record of consistently achieving or exceeding performance targets year over year.
- Strong ability to manage large and complex client portfolios effectively.
- Demonstrated leadership skills with a focus on coaching, mentoring, and team development.
- Excellent communication and customer service skills, with a solution-oriented mindset.
- Strong project management and organizational skills in a fast-paced environment.
- Fluency in English and Spanish (written and spoken); additional languages are a plus.
Benefits:
- Full-time international contractor role with monthly USD payments.
- Compensation between $37,000 – $46,000 USD annually, plus commission opportunity.
- Unlimited paid time off (“Time to Recharge”) for flexibility and well-being.
- Annual visit opportunity to Amsterdam HQ for 2–4 weeks.
- Remote work flexibility (up to 4 weeks per year from anywhere).
- Paid family leave and three paid volunteer days annually.
- Structured onboarding program and access to modern tools and equipment.
- International, travel-focused, and collaborative team environment.
How Jobgether works:
We use an AI-powered matching process to ensure your application is reviewed quickly, objectively, and fairly against the role's core requirements. Our system identifies the top-fitting candidates, and this shortlist is then shared directly with the hiring company. The final decision and next steps (interviews, assessments) are managed by their internal team.
We appreciate your interest and wish you the best!
Data Privacy Notice: By submitting your application, you acknowledge that Jobgether will process your personal data to evaluate your candidacy and share relevant information with the hiring employer. This processing is based on legitimate interest and pre-contractual measures under applicable data protection laws (including GDPR). You may exercise your rights (access, rectification, erasure, objection) at any time.
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