Account Manager - Client-Facing

Accountabilities

• Own relationships across a portfolio of eCommerce clients, acting as the primary point of contact and trusted strategic advisor.
• Lead bi-weekly client meetings, presenting performance insights as clear narratives, recommendations, priorities, and next steps.
• Review account and campaign performance across key metrics to identify trends, shifts, opportunities, and potential risks.
• Guide full-funnel strategic direction by interpreting performance data and recommending initiatives designed to accelerate client growth.
• Translate client conversations, feedback, and business objectives into actionable direction for internal channel teams.
• Maintain strong alignment between clients and internal specialists, ensuring teams have the context required for effective execution.
• Proactively communicate business impact and reinforce the value of ongoing work to strengthen client confidence and retention.
• Coordinate meetings, action items, follow-ups, and internal deliverables to keep multiple accounts moving efficiently.
• Identify potential issues early and take initiative to resolve them before they affect client relationships or performance.
• Collaborate cross-functionally across paid media, CRO, creative, SEO, and other performance marketing disciplines.

Requirements

• 3+ years of experience in Account Management or a comparable client-facing position, with agency experience strongly preferred.
• Strong understanding of performance marketing fundamentals and digital channels, including paid media, conversion rate optimization, creative, and SEO.
• Experience working with eCommerce businesses and familiarity with performance metrics such as ROAS, AOV, and LTV.
• Ability to analyze performance information, identify meaningful insights, and communicate them through concise, compelling business narratives.
• Excellent client relationship and communication skills, with a clear, calm, confident, and strategic approach.
• Strong organizational skills and consistent follow-through across meetings, action items, deadlines, and internal coordination.
• Ability to manage multiple client relationships simultaneously while maintaining attention to detail and quality.
• Proactive mindset with the ability to identify emerging challenges and opportunities before they become significant issues.
• Strong cross-functional collaboration skills and the ability to align different teams around shared priorities.
• Commercial and strategic mindset focused on client outcomes, growth, and long-term retention.

Benefits

• Compensation: $80,000–$100,000 USD per year.
• Fully remote work arrangement.
• Health insurance coverage.
• 401(k) retirement plan with employer matching.
• Paid time off: 3 weeks of combined PTO and sick time.
• 10 paid holidays annually.
• Learning and development: $500 quarterly learning stipend.
• Opportunity to work directly with high-growth eCommerce brands and influence their full-funnel growth strategies.
• Collaborative environment with exposure to multiple digital marketing channels and cross-functional specialists.
• Significant ownership over client relationships, strategy, and measurable business outcomes.