This position is listed on behalf of a partner company, who manages all applications and next steps. Our partner is looking for an Account Manager – Client Success based in the United States.
Join a mission-driven team transforming the healthcare industry through innovative, data-driven solutions that improve patient outcomes while reducing costs. In this client-facing role, you will build trusted relationships with key accounts, ensuring customers maximize the value of their programs through proactive guidance and strategic support. Working cross-functionally with Customer Success, Sales, Engineering, and Member Experience teams, you'll play a key role in client retention, growth, and satisfaction. This position is ideal for a relationship-focused professional who enjoys solving complex challenges, presenting meaningful insights, and delivering exceptional customer experiences in a fast-paced environment. You'll have the opportunity to influence product improvements, drive business outcomes, and contribute to a rapidly growing organization committed to innovation and service excellence.
Accountabilities
- Serve as the primary point of contact for a portfolio of client accounts, building long-term relationships and ensuring exceptional customer satisfaction.
- Manage day-to-day client operations, coordinating program activities and ensuring seamless service delivery across internal teams.
- Prepare and deliver quarterly and annual business reviews, presenting program performance, utilization trends, financial metrics, and strategic recommendations.
- Monitor client satisfaction, proactively resolve issues, and collaborate with cross-functional stakeholders to address technical or operational challenges.
- Identify opportunities to expand customer value through proactive recommendations, account growth initiatives, and ongoing education.
- Advocate for customer needs by gathering feedback and partnering with internal teams to enhance products, services, and overall client experience.
- Track key performance indicators, manage multiple projects simultaneously, and support broader Customer Success initiatives.
Requirements
- 5+ years of experience in benefits consulting, pharmacy benefit management, healthcare, or a related client-facing industry.
- Strong background in account management, customer success, or client relationship management with proven success in retaining and growing customer accounts.
- Excellent project management and organizational skills with the ability to manage multiple priorities in a fast-paced environment.
- Strong analytical, critical thinking, and problem-solving capabilities with a proactive, solution-oriented mindset.
- Outstanding verbal and written communication skills, including experience presenting business reviews and performance insights to stakeholders.
- Proficiency with Microsoft Office applications, including Excel, PowerPoint, Outlook, Teams, and Word.
- Bachelor's degree in Business, Healthcare Administration, Pharmacy, or a related discipline is preferred.
- Ability to travel as needed to support customer relationships and business objectives.
Benefits
- Base salary of $80,000–$85,000 per year.
- Performance-based bonus opportunity.
- Comprehensive health insurance benefits.
- 401(k) plan with employer matching contributions.
- Stock option program.
- Paid time off.
- Opportunity to work in a collaborative, fast-growing, and innovative environment with strong career development potential.
How Jobgether works:
We use an AI-powered matching process to ensure your application is reviewed quickly, objectively, and fairly against the role's core requirements. Our system identifies the top-fitting candidates, and this shortlist is then shared directly with the hiring company. The final decision and next steps (interviews, assessments) are managed by their internal team.
We appreciate your interest and wish you the best!
Data Privacy Notice: By submitting your application, you acknowledge that Jobgether will process your personal data to evaluate your candidacy and share relevant information with the hiring employer. This processing is based on legitimate interest and pre-contractual measures under applicable data protection laws (including GDPR). You may exercise your rights (access, rectification, erasure, objection) at any time.
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