Accountabilities:

• Serve as the dedicated Account Manager supporting an Account Executive, helping maintain and grow business across an assigned customer portfolio.
• Respond promptly to customer inquiries, coordinate resources, and drive issues through to resolution.
• Build and maintain strong relationships with customers, vendors, and internal teams while acting as a trusted point of contact.
• Develop knowledge of cybersecurity products, industry trends, vendor capabilities, and professional services to bring additional value to customers.
• Increase customer engagement through proactive outreach, frequent calls, and high-touch account management.
• Manage open opportunities within existing accounts, identify whitespace opportunities, and uncover potential upsell, renewal, and net-new business.
• Support customer meetings on behalf of the Account Executive when needed and help close renewal, upsell, and new sales cycles.
• Proactively manage upcoming renewals and identify opportunities to expand existing business.
• Coordinate targeted marketing communications and follow-up activities across the assigned account base.
• Promote and sell professional services engagements to relevant customers.
• Assist with sales forecasting, pipeline management, and internal strategic reporting.
• Use Salesforce and related tools to generate quotes, track opportunities, monitor renewals, and maintain accurate account information.
• Collaborate closely with the Account Executive and broader sales organization to achieve revenue and customer retention objectives.

Requirements:

• Proven success in inside sales, account management, or a comparable customer-facing sales environment.
• Required experience in cybersecurity, preferably within a B2B technology or solutions environment.
• Experience managing customer relationships, renewals, sales opportunities, or account expansion activities.
• Strong attention to detail, organization, and commitment to following through on customer and internal commitments.
• Ability to multitask effectively, prioritize competing demands, and remain productive in an ambiguous or fast-changing environment.
• Strong written and verbal communication skills, with the ability to communicate clearly and concisely by email, phone, and written documentation.
• Demonstrated ability to collaborate effectively with Account Executives, customers, vendors, and cross-functional teams.
• Positive, results-oriented mindset with strong initiative, drive, and willingness to learn.
• Experience with Salesforce and Microsoft Office required.
• Willingness to learn and incorporate AI-enabled tools into daily workflows.
• Ability to work a flexible schedule as required by customer and business needs.
• Bachelor’s degree preferred.

Benefits:

• Primarily remote work environment for U.S.-based employees.
• Medical insurance options, including a Zero Deductible PPO and High Deductible Health Plan with HSA.
• Employer contributions toward employee and family medical premiums, depending on the selected plan.
• Dental insurance with employer-paid employee premiums and contributions toward family coverage.
• 12 company holidays plus a Flexible Time Off (FTO) program.
• Healthy mobile phone and home internet allowance.
• Retirement plan eligibility after two months, subject to open enrollment.
• Pet benefit option.
• Opportunities to work with experienced cybersecurity professionals, leading technology vendors, and a broad customer base.
• Collaborative environment with opportunities for mentorship, professional growth, and career development.
• Some travel may be required depending on customer and business needs.