This position is listed on behalf of a partner company, who manages all applications and next steps. Our partner is looking for an Account Manager, North America based in India.
This is a high-impact account management role focused on growing and retaining a portfolio of North American SaaS customers.
You will own a $3M+ book of business, driving renewals, expansions, upsells, and long-term customer value.
The role combines strategic account planning with data-driven pipeline management and hands-on customer engagement.
You will work closely with Customer Success, Marketing, Product, Support, and New Business teams to strengthen adoption and revenue performance.
As a trusted point of contact, you will also manage escalations and help maintain strong customer relationships through proactive communication.
Success will be measured through Net ARR, renewal performance, expansion revenue, adoption, and accurate forecasting.
This opportunity is ideal for a commercially minded SaaS professional who thrives in a fast-paced, collaborative, and globally distributed environment.
Accountabilities
- Own and grow a $3M+ North American book of business, with responsibility for renewals, expansions, upsells, and overall revenue performance.
- Use customer, account, and pipeline data to identify growth opportunities and develop targeted strategies for increasing product adoption and account value.
- Consistently meet or exceed Net ARR, renewal, expansion revenue, and other assigned commercial targets.
- Develop strategic account plans that address customer needs, adoption opportunities, renewal risks, and potential expansion paths.
- Accurately forecast pipeline performance and maintain reliable reporting on account health, revenue opportunities, and key performance indicators.
- Partner closely with Customer Success teams to strengthen customer relationships, improve adoption, and support long-term retention.
- Collaborate with Marketing on targeted campaigns and initiatives designed to increase awareness, engagement, and product usage.
- Coordinate with New Business teams to ensure new customers transition smoothly into the assigned portfolio.
- Act as the primary escalation contact for assigned accounts, proactively addressing challenges and protecting customer trust.
- Work with Product and Support teams to resolve critical customer issues while maintaining clear communication and alignment with stakeholders.
- Provide regular updates to senior stakeholders on portfolio performance, pipeline health, account risks, and growth initiatives.
- Build strong relationships with customers and internal stakeholders through clear communication, effective negotiation, and consultative engagement.
Requirements
- 4+ years of experience in SaaS sales, account management, or a related commercial role, preferably supporting North American customers.
- Proven success driving customer renewals, expansions, upsells, and revenue growth in a high-growth environment.
- Experience managing complex customer portfolios and balancing retention objectives with expansion opportunities.
- Strong understanding of SaaS commercial metrics, including Net ARR, renewals, expansion revenue, adoption, pipeline management, and forecasting.
- Data-driven approach with experience using CRM systems, pipeline analytics, account data, and forecasting tools to support commercial decisions.
- Excellent communication, negotiation, presentation, and stakeholder-management skills, with the ability to influence audiences at different levels.
- Ability to develop strategic account plans and translate customer insights into actionable growth initiatives.
- Strong cross-functional collaboration skills and the ability to work effectively with Customer Success, Marketing, Product, Support, and New Business teams.
- Ability to manage escalations professionally, prioritize competing demands, and maintain customer confidence during challenging situations.
- Willingness and ability to work 5:30 PM–2:30 AM IST to align with North American business hours.
- Fluent written and spoken English, as the role involves communication with global teams and customers.
- Bachelor's degree in Business, Computer Science, or a related field is preferred; an MBA is a plus.
- Familiarity with advanced sales methodologies such as Challenger, MEDDIC, or SPIN is desirable.
- Experience working in a hyper-growth SaaS environment with complex customer portfolios is an advantage.
Benefits
- High-impact opportunity to directly influence renewal rates, expansion revenue, and customer success.
- Remote-first work environment with the ability to work from India.
- Opportunity to collaborate with diverse, international teams across multiple countries.
- Fast-paced SaaS environment that encourages autonomy, innovation, continuous learning, and professional growth.
- Exposure to complex customer portfolios and strategic commercial initiatives.
- Supportive environment where new ideas, creative approaches, and individual expertise are valued.
- Opportunities to build strong relationships with experienced leaders and cross-functional teams.
- A collaborative culture focused on customer value, professional excellence, and meaningful career development.
How Jobgether works:
We use an AI-powered matching process to ensure your application is reviewed quickly, objectively, and fairly against the role's core requirements. Our system identifies the top-fitting candidates, and this shortlist is then shared directly with the hiring company. The final decision and next steps (interviews, assessments) are managed by their internal team.
We appreciate your interest and wish you the best!
Data Privacy Notice: By submitting your application, you acknowledge that Jobgether will process your personal data to evaluate your candidacy and share relevant information with the hiring employer. This processing is based on legitimate interest and pre-contractual measures under applicable data protection laws (including GDPR). You may exercise your rights (access, rectification, erasure, objection) at any time.
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