Accountabilities:

As an Account Manager (Renewals), you will be responsible for managing customer renewals, strengthening relationships, identifying growth opportunities, and ensuring accurate forecasting across a diverse account portfolio.

• Manage a high-volume portfolio of customer accounts, prioritizing activities based on account value, renewal risk, and business impact.
• Own the end-to-end renewal process, tracking upcoming renewals, maintaining accurate forecasts, and ensuring timely contract completion.
• Lead commercial conversations around pricing, discounts, contract terms, and multi-year commitments while protecting business value.
• Identify expansion opportunities by understanding customer needs and recommending additional solutions, frameworks, or plan upgrades.
• Monitor account health indicators, including usage patterns, payment status, renewal timelines, and engagement signals to proactively address risks.
• Prevent churn by identifying potential issues early and coordinating solutions with internal teams.
• Use CRM systems, workflows, dashboards, and structured processes to efficiently manage customer interactions and renewal activities.
• Partner with Customer Success, Sales, Finance, and compliance teams to resolve issues and support successful renewals.
• Maintain accurate CRM records, including renewal stages, account risks, customer conversations, and negotiation outcomes.
• Provide regular reporting and insights on renewal performance, account health, risks, and expansion opportunities.

Requirements:

The ideal candidate is a commercially minded customer-focused professional with experience managing SaaS accounts, driving renewals, and building trusted customer relationships. You should be comfortable working with data, negotiating contracts, and managing multiple priorities in a fast-moving environment.

• 3–4 years of experience in account management, customer success, renewals, or sales, preferably within a SaaS environment.
• Experience managing customer portfolios and owning renewal or retention targets.
• Strong negotiation skills with the confidence to discuss pricing, contracts, and commercial terms.
• Excellent organizational skills with the ability to manage multiple accounts and deadlines simultaneously.
• Experience working with CRM platforms, sales tools, dashboards, and structured account management processes.
• Strong written and verbal communication skills, with the ability to communicate clearly and effectively with customers and internal stakeholders.
• Analytical mindset with the ability to interpret account data, identify risks, and prioritize actions.
• Proactive and resilient approach, comfortable handling objections, challenges, and customer concerns.
• Ability to work independently in a remote environment while collaborating effectively with distributed teams.
• Interest in cybersecurity, compliance, governance, or SaaS solutions is a plus.
• A bachelor’s degree is preferred, though equivalent professional experience is also valued.

Benefits:

• Fully remote work environment with flexibility to work from your preferred location.
• Annual co-working allowance for employees who prefer working from shared spaces.
• Dedicated learning and development budget of USD 1,000 per year.
• Unlimited paid leave to support rest, flexibility, and work-life balance.
• Comprehensive health insurance coverage up to INR 10 lakh for employees and their families.
• Additional accident insurance coverage of INR 10 lakh.
• Life insurance coverage equivalent to 3x annual salary.
• Workspace setup allowance of INR 35,000 to create an effective home office environment.
• Opportunity to work in a high-growth SaaS environment with global customers.
• Collaborative culture focused on ownership, learning, and meaningful impact.